Chargeur 4 en 1 pour sondes sans fil (original et neuf) — Accessoire de remplacement pour ProTemp S1 (ne peut pas être utilisé seul !)

Pour vérifier si votre sonde se charge correctement sur le chargeur 4 en 1, veuillez vérifier les points suivants :

1. Indicateur de chargeUn voyant bleu s'allume au niveau du connecteur de charge correspondant pendant la charge de la sonde. Ce voyant s'éteint une fois la sonde complètement chargée, indiquant une autonomie d'au moins 30 heures.
2. Orientation de la sonde: Assurez-vous que la sonde est correctement insérée, son extrémité étant en contact total avec la plaque métallique de la fente du chargeur.

If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections >> My Paired Probes >> Tap your probe to check its battery.

Si le problème persiste, veuillez suivre les étapes suivantes :

• Téléchargez l'application LightBlue et vérifiez si “ Sonde ” apparaît dans la liste des appareils. Chaque sonde chargée doit apparaître comme une entrée distincte.
• Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.

If your Charger can power on (red light on), but all probes do not display when charging:

Place the probe in reverse on the Charger, with the probe tip touching the metal plate at the bottom of the charging slot and the probe touching the middle spring. Check if the Charger lights up blue and flashes. If the blue light is on, it indicates that the Charger is functioning properly and the problem lies with the probe itself. If there is no blue light, it indicates that the Charger has malfunctioned.

If you experience connection issues with your probes (can not connect the probes to ProTemp S1/ProTemp Plus Series, or the probe is disconnected during use), please try the following step-by-step guide:

1. Delete all your connection in the app, including ProTemp S1, ProTemp Plus/ProTemp 2 Plus and probes.
2. Uninstall the ChefsTemp app and reinstall it, ensure that your app is the latest version.
3. Fully charge everything: Place all probes in the 4-in-1 Charger or ProTemp Plus/ProTemp 2 Plus Stand for at least 15 minutes.
4. Pair probes one at a time: Take only one probe out of the Charger/Stand to pair. Wait for it to connect successfully, then put it back, and repeat with the next probe (Click on “…” in the upper right corner of the app homepage, click on “My Connections”, click on “Add New Probe”, and then click on “Probe” in “SEARCHING FOR NEARBY PROBES”).
5. Ensure that your ProTemp S1 and ProTemp Plus/ProTemp 2 Plus Stand are located close to the probe to ensure smooth transmission of probe signals.

This method avoids signal interference between probes and helps the app detect them correctly.

If your probe still cannot connect, you can perform the following confirmation steps:

1. Click on the probe icon on the probe page to perform fault diagnosis. You can watch this video to perform the operation: New ChefsTemp App Update Guide | How to Diagnose Disconnection Issues
2. After charging the probes, remove them from the Charger/Stand, download and open the LightBlue app, search for “Probe”, and see if you can find them. Each charged and removed probe will display a line of “Probe”.
3. Please take a video of your complete connection operation, screenshots of the app homepage and diagnostic information, as well as LightBlue screenshots and send them to us. We will analyze and provide a solution for you.