4-in-1 Charger for Wireless Probes (Original & New) — Replacement Accessory for ProTemp S1 (Cannot Be Used Standalone!)

To verify if your probe is charging correctly on the 4-in-1 Charger, please check the following:

1. Charging Indicator: A blue light will appear at the corresponding charger slot when the probe is charging. The light will turn off once the probe is fully charged, indicating it’s ready for at least 30 hours of use.
2. Probe Orientation: Ensure the probe is inserted correctly, with its tail making full contact with the metal plate in the charger’s slot.

If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections >> My Paired Probes >> Tap your probe to check its battery.

If the issue persists, please try these steps:

• Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry.
• Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.

If your Charger can power on (red light on), but all probes do not display when charging:

Place the probe in reverse on the Charger, with the probe tip touching the metal plate at the bottom of the charging slot and the probe touching the middle spring. Check if the Charger lights up blue and flashes. If the blue light is on, it indicates that the Charger is functioning properly and the problem lies with the probe itself. If there is no blue light, it indicates that the Charger has malfunctioned.

If you experience connection issues with your probes (can not connect the probes to ProTemp S1/ProTemp Plus Series, or the probe is disconnected during use), please try the following step-by-step guide:

1. Delete all your connection in the app, including ProTemp S1, ProTemp Plus/ProTemp 2 Plus and probes.
2. Uninstall the ChefsTemp app and reinstall it, ensure that your app is the latest version.
3. Fully charge everything: Place all probes in the 4-in-1 Charger or ProTemp Plus/ProTemp 2 Plus Stand for at least 15 minutes.
4. Pair probes one at a time: Take only one probe out of the Charger/Stand to pair. Wait for it to connect successfully, then put it back, and repeat with the next probe (Click on “…” in the upper right corner of the app homepage, click on “My Connections”, click on “Add New Probe”, and then click on “Probe” in “SEARCHING FOR NEARBY PROBES”).
5. Ensure that your ProTemp S1 and ProTemp Plus/ProTemp 2 Plus Stand are located close to the probe to ensure smooth transmission of probe signals.

This method avoids signal interference between probes and helps the app detect them correctly.

If your probe still cannot connect, you can perform the following confirmation steps:

1. Click on the probe icon on the probe page to perform fault diagnosis. You can watch this video to perform the operation: New ChefsTemp App Update Guide | How to Diagnose Disconnection Issues
2. After charging the probes, remove them from the Charger/Stand, download and open the LightBlue app, search for “Probe”, and see if you can find them. Each charged and removed probe will display a line of “Probe”.
3. Please take a video of your complete connection operation, screenshots of the app homepage and diagnostic information, as well as LightBlue screenshots and send them to us. We will analyze and provide a solution for you.