Please note that the left port charges the Stand, while the right port charges other devices.
We recommend using any 5V/2A DC charging block to charge the Stand, and be careful not to let the charging port get wet. You can watch this video: Safely Charge Your ProTemp Plus Series.
When charging the Stand, the white battery icon on the Stand screen will have a charging animation. After being fully charged, the icon will flash. At that point, remove the charging cable; the fully charged battery icon should be solid.
If you have trouble charging your Stand, please record the charging process and send the video to [email protected], and we will review it and resolve the issue.
If the Stand works while plugged in but shuts down immediately after unplugging, test it again after a full charge and follow the reset instructions for your exact model. If the problem continues, send support a video showing the battery indication before unplugging and what happens afterward. State whether a Breezo fan was connected to the Stand output, because testing the Stand alone and testing it under fan load can give different results.
