Breezo Fan: App keeps showing my Breezo is disconnected, or my fan doesn’t working.

1. Please follow these steps below to check first:

• Confirm that your Breezo and S1 are connected correctly. You can watch this video: How to Wirelessly Connect the Breezo Fan to ProTemp S1?
• Make sure you have used the original charging plug and cable (if using a power bank, please connect it with a C-to-C charging cable, and do not use fast charging or any charging plug exceeding 20W).
• Make sure your S1 displays temperature numbers properly.
• Check if your S1 and Breezo firmware versions have been updated to the latest version. The app is also the latest version. How to Update Firmware on ProTemp S1 & Breezo Fan | Step-by-Step Guide.

2. Turn off the fan switch on the App, then connect the Breezo to the charging cable to power it on, press the button on the Breezo to turn on the fan, and then press it twice to turn off the fan. If the Breezo can be controlled by pressing the button, this indicates that the Breezo can be powered on.

3. Turn on the fan switch on the App to check if the Breezo can be turned on.

Manually Pair: If the Breezo still cannot be controlled through the App, this indicates that the Breezo may not be connected to the S1, and you need to manually pair them:

• Connect the Breezo to the charging cable to power it on, and press and hold the button on the Breezo for 4 seconds until the Breezo rotates slightly. It indicates that the Breezo has been reset and paired with S1.
• Press the button on Breezo twice to stop the Breezo, and then use the fan switch on the App to control the Breezo.

If the above steps still cannot solve the problem, please let us know the details and take a video of connecting and opening Breezo, and we will analyze and solve it for you.