To ensure optimal performance, please kindly check the following:

  1. When inserting the probe, make sure the tip goes past the safety line, but avoid placing the meat too close to the tail end.
  2. The tail end of the probe should not come into contact with the grill or any other surfaces.
  3. We recommend disconnecting all connections in the app and then reconnecting the probe to check.

If the problem continues, please send us relevant screenshots, photos, or videos showing the issue. This will help us analyze the situation more accurately and provide a solution as quickly as possible.