Probe: What should I do if a wireless probe cap or another part separates during cooking?

Stop using a wireless probe if its cap or another component separates during cooking. Allow the probe to cool before handling it, keep the detached parts, and contact ChefsTemp Customer Support with clear photos. Include the probe model, order details, cooking temperature, and when the separation occurred. Do not glue the parts back together or continue charging and cooking with the damaged probe before support has assessed it. A photograph or reported cooking temperature alone does not establish the cause of the failure or whether other probes are affected.

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Probe: What should I do if a wireless probe cap or another part separates during cooking?

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Probe: What should I do if a wireless probe cap or another part separates during cooking?

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