Please watch our tutorial video for pairing operations: How to Pair Your ProTemp 2 Plus:
If you still can not pair it, please refer to the following steps:
Ensure you have entered the correct SSID. You can enter it automatically by clicking the orange “magnifying glass” icon on the Wi-Fi settings page. Double-check that you’ve entered the right password for your Wi-Fi. Avoid using spell checking, which can result in incorrect password input.
Use 2.4GHz network, the device must be connected to a 2.4GHz network, not a 5GHz one. Ensure your phone is also using the same 2.4GHz network during setup.
Grant location permission to the app for better connectivity. For Apple devices, please enable “Allow connecting to your nearby devices” in your settings. This is a recent update in iOS.
After making sure the above settings are correct, delete all your current connections, shut off the Stand to restart it, and pair it from the beginning.
