If you experience connection issues with your probes (can not connect the probes to ProTemp S1/ProTemp Plus Series, or the probe is disconnected during use), please try the following step-by-step guide:
- Delete all your connection in the app, including ProTemp S1, ProTemp Plus/ProTemp 2 Plus and probes.
- Uninstall the ChefsTemp app and reinstall it, ensure that your app is the latest version.
- Fully charge everything: Place all probes in the 4-in-1 Charger or ProTemp Plus/ProTemp 2 Plus Stand for at least 15 minutes.
- Pair probes one at a time: Take only one probe out of the Charger/Stand to pair. Wait for it to connect successfully, then put it back, and repeat with the next probe (Click on "…" in the upper right corner of the app homepage, click on "My Connections", click on "Add New Probe", and then click on "Probe" in "SEARCHING FOR NEARBY PROBES").
- Ensure that your ProTemp S1 and ProTemp Plus/ProTemp 2 Plus Stand are located close to the probe to ensure smooth transmission of probe signals.
This method avoids signal interference between probes and helps the app detect them correctly.
If your probe still cannot connect, you can perform the following confirmation steps:
- Click on the probe icon on the probe page to perform fault diagnosis. You can watch this video to perform the operation: New ChefsTemp App Update Guide | How to Diagnose Disconnection Issues
- After charging the probes, remove them from the Charger/Stand, download and open the LightBlue app, search for "Probe", and see if you can find them. Each charged and removed probe will display a line of "Probe".
- Please take a video of your complete connection operation, screenshots of the app homepage and diagnostic information, as well as LightBlue screenshots and send them to us. We will analyze and provide a solution for you.
When reporting a connection problem, tell us which stage fails: the probe never appears during discovery, it connects and later disconnects, or it connects but does not display temperature data. These symptoms can require different checks.
Record approximately when the failure occurs and whether it happens only inside the grill or also in an open area. Include your grill model and the distance between the probe and its S1 or Plus-series stand. If possible, capture LightBlue results for both the probe and the stand while the issue is happening, and send an app error log after the failure.
If you have already completed the troubleshooting steps, include the results and your existing ticket number so our support team can review what has been tried.
