Water mist or droplets inside the ProTemp S1 display may result from condensation during changes in temperature and humidity. The Main Unit is rated IP54 for dust and splash resistance; it is not fully waterproof. A silicone protective cover provides additional protection but does not make the Main Unit fully waterproof or guarantee that condensation cannot occur.
If you notice moisture inside the display:
1. Stop using and charging the Main Unit.
2. Remove it from the grill and place it in a warm, dry, well-ventilated area to dry naturally.
3. Wait until it is completely dry before using or charging it again.
After cooking, remove the Main Unit and store it indoors rather than leaving it on the grill as the grill cools. Always remove the Main Unit from its Base before charging, and do not charge it on hot cooking equipment.
If the moisture persists, returns repeatedly, or the device does not work after drying, contact [email protected]. Include your order number, purchase date, photos or a short video, and whether the protective cover was installed when the issue occurred.
