We're sorry for any concern caused by the delay in your package delivery. According to our records, USPS may have rerouted your package to another state, but it's still on track to be delivered to your address. Please allow a few more days for it to arrive. We’re actively monitoring its progress and will continue to ensure it reaches you as smoothly as possible.
If you notice any unusual updates or issues with your shipment, please don’t hesitate to contact us at [email protected]—we’ll be happy to investigate and assist.
A shipment passing through another state can be part of normal carrier routing. However, you should check tracking statuses such as “returned to sender,” “undeliverable,” or “lost” with our support team rather than treating them as routine routing updates.
Contact [email protected] with your order number, tracking number, latest tracking status, and full delivery address, including any apartment or unit number. We will review the carrier information and advise on the next steps. If we arrange a replacement shipment, we will provide the new tracking information.
