Order: What should I do if I receive the wrong product or accessory?

If your Breezo mounting accessories are missing, compare what you received with the listing for your exact package, and send photos of all included parts. If a mounting plate doesn't fit, include the grill brand, model, and size, plus measurements and photos of the vent and every plate you received. An XL Big Green Egg may require a different plate from one supplied for a smaller opening; support should confirm the correct part for the order.

If the product or accessory you receive does not match your order, contact ChefsTemp Customer Support at [email protected].
Please provide:
● Your order number
● The product or accessory you ordered
● Clear photos of the item you received
● Photos of the packaging and any product or shipping labels
Keep the item and its packaging until our support team confirms the next steps. We will review the information and help arrange the appropriate resolution.

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Contact our support team for help with your ChefsTemp products.

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Order: What should I do if I receive the wrong product or accessory?

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Order: What should I do if I receive the wrong product or accessory?

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