In this step-by-step tutorial, we walk you step-by-step through:

• Checking the Bluetooth connection between the probe and base
• Diagnosing Wi-Fi signal issues from the base to your phone/router
• Simple fixes like charging, repositioning, and avoiding interference
• When and how to contact support (with tips to get faster help)

In this step-by-step tutorial, we’ll show you two easy ways to access or create a dedicated 2.4GHz network:

• Explain why your device might only show 5GHz, and finish with a complete pairing guide for your ProTemp S1 or ProTemp 2 Plus.
• Separating your router’s 2.4GHz and 5GHz bands by turning off Smart Connect or Band Steering.
• Setting up a guest network specifically for IoT devices like your ChefsTemp thermometer.

1. Inspect the Buttons: Check whether any buttons are stuck or unresponsive. Gently press both sides to compare the tactile feedback—if one side feels different or doesn’t respond properly, the button may be damaged.

2. Power and Restart: If the buttons appear to be functioning normally, connect the stand to a charger and allow it to charge briefly. Then, try restarting the device.

3. Left Button Functionality: Please note that the left button supports different functions based on press duration: Press and hold for 2–3 seconds to turn the device on; Press and hold for 4–5 seconds to turn it off.

Please note that the port on the left is for charging the Stand, while the port on the right allows the Stand to charge other devices. The ProTemp Plus Series does not support charging Apple phones. And the charging port only supports Type-C cables.

Please watch our tutorial video to ensure you’re following the correct Wi-Fi setup process: How to Pair Your ProTemp Plus Series with Bluetooth and Wi-Fi | Step-by-Step.

1. App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Bluetooth and Wi-Fi Settings: Turn on Bluetooth on your device and ensure the connected Wi-Fi on your phone is on a 2.4GHz network. If your router is an automatic dual-band (or only has the 5GHz Wi‑Fi), simply separate the 2.4GHz and 5GHz bands (or create a guest 2.4GHz Wi‑Fi network) in the router app.
3. Password and SSID: Use the orange magnifying glass to auto-detect the SSID, and double-check that the Wi-Fi password is entered correctly, as spell-check may alter it.
4. Router Settings: Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the thermometer from connecting.
5. Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Stand to restart it, and connect the thermometer from the beginning.

If it connects to WiFi successfully, the Wi-Fi icon on your Stand screen is solid (not flashing). If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.

Please note that the port on the left is for charging the stand, while the port on the right allows the stand to charge other devices.

We recommend that you use any 5V2A DC charging block to charge the Stand, and be careful not to let the charging port get wet. You can watch this video: Safely Charge Your ProTemp Plus Series.

When charging the Stand, the white battery icon on the Stand screen will have a charging animation. After being fully charged, the icon will flash. At this time, remove the charging cable, and the fully-charged battery icon should be solid.

If you encounter problems with charging your Stand, please take a video of the charging process and send it to [email protected], and we will analyze and solve it for you.

To ensure accurate ambient temperature readings, when inserting the probe into the meat, ensure that it’s inserted past the safety notch on the probe. Make sure the ceramic handle of the probe is at least 1cm away from the meat or grill racks. Placing it too close can cause the meat to absorb heat from around the probe, leading to lower temperature readings. How to Use the ProTemp 2 Plus Probe Correctly for Accurate Readings

The ambient temperature readout on our wireless probe can be influenced by various factors, like the coldness of the meat or moisture levels. Unlike wired probes, the wireless sensor needs time to adjust and provide readings, and different locations can yield different temperatures due to this sensitivity.

Please be careful not to let the probe directly contact high-temperature objects, such as flames and furnaces. Exceeding the maximum reading range may cause damage to the probe, resulting in further inaccurate readings.

The device is designed to display the ambient temperature only when it exceeds 122°F (50°C). This is because the thermocouple sensor used in our probe requires a temperature difference between the internal meat temperature and the ambient temperature to operate. If the temperature difference is too close, the thermocouple sensor will not work. Therefore, the device only displays ambient temperatures above 50°C (122°F) due to this technical requirement.

If your ProTemp Plus Series is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Fully Charge the Probe: Low battery or no power will prevent probe’s Bluetooth detection. Clean the probe to remove any debris and adjust the metal plate in the Stand’s charging slot to ensure contact with the probe properly.
3. Check Probe Pairings: A probe can only be connected to one device at a time (including ProTemp S1 and ProTemp Plus Series). Ensure the probe is not already paired with another thermometer.
4. Delete and Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Stand to restart it, and reconnect by following our tutorial video: How to Fix Bluetooth & Wi-Fi Pairing Issues on ProTemp Plus or ProTemp 2 Plus.
5. Test with LightBlue App: If it is still not working, please fully charge the Probe and Stand, remove the Probe from the charging slot, and download the LightBlue app to test whether the “Probe” and “ProTemp Stand” are broadcasting Bluetooth signals. Each charged probe should display as a separate entry.

If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.

If your S1 is not displaying probe temperature data, please verify the following:

1. The probe is securely connected to the S1: Add a Wireless Probe to ProTemp S1.
2. The probe is fully charged.
3. The probe channel displayed on the S1 matches the channel where the probe is connected.

You can also try disconnecting all connections in the app and reconnecting to see if the issue persists. If the problem continues, please record a short video demonstrating the issue and send it to [email protected], and we will assist you further.

You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: S1 Reset.

We suggest that you use the charging cable in the packaging for charging. Other charging cables may not be compatible, and please note that your charging head power should not exceed 20W. And please use a 5V/2A DC adapter for charging, and do not use an AC adapter. Otherwise, it may cause damage.

If the problem cannot be solved, please shoot a video of the issue and send it to [email protected] for further assistance.

Please watch our tutorial video to ensure you’re following the correct Wi-Fi setup process: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step.

1. App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Bluetooth and Wi-Fi Settings: Turn on Bluetooth on your device and ensure the connected Wi-Fi on your phone is on a 2.4GHz network. If your router is an automatic dual-band (or only has the 5GHz Wi‑Fi), simply separate the 2.4GHz and 5GHz bands (or create a guest 2.4GHz Wi‑Fi network) in the router app.
3. Password and SSID: Use the orange magnifying glass to auto-detect the SSID, and double-check that the Wi-Fi password is entered correctly, as spell-check may alter it.
4. Router Settings: Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the thermometer from connecting.
5. Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Base to restart it, and connect the thermometer from the beginning.

If it connects to WiFi successfully, the Wi-Fi icon on your Base screen is solid (not flashing). If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.

If your ProTemp S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Delete and Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, press the RESET button next to the charging port to restart, and reconnect by following our tutorial video: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step
3. Test with LightBlue App: If the issue persists, download the LightBlue app and check for “ProTemp S1 Base” in the device list.

If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.

When charging your S1, a charging animation will appear on the battery icon. A flashing, fully charged icon indicates the S1 is completely charged.

A fully charged S1 provides at least 40 hours of usage. For optimal charging, use the original charging cable with a power source not exceeding 20W.

If your S1 isn’t fully charging or has a short battery life, try the following:
1. Use a different power supply and charging cable, then recharge the device.
2. Ensure your S1 firmware is updated to the latest version. Watch the firmware update tutorial here: ProTemp S1 Firmware Update

If the problem cannot be solved, please take a video of the charging progress and send it to [email protected], and we will confirm and solve it for you.

You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: ProTemp S1 Reset.

We suggest that you use the charging cable in the packaging for charging. Other charging cables may not be compatible, and please note that your charging head power should not exceed 20W. And please use a 5V/2A DC adapter for charging, and do not use an AC adapter. Otherwise, it may cause damage.

If the problem cannot be solved, please shoot a video of the issue and send it to [email protected] for confirmation.

To ensure safe and effective charging for your S1, please kindly note the following:

• Keep ports dry: Before charging, make sure both the S1’s charging port and the charging cable are completely dry and free from moisture or oil.
• Avoid heat exposure: Do not charge the S1 on surfaces that have not fully cooled down, such as recently used stoves. Prolonged exposure to residual heat may compromise device safety.
• Charge before use: Ensure the S1 is fully charged prior to operation. Do not charge the device while it is actively being used on a grill.
• Use the original power sources: Always use the original charging block. Additionally, you can use a 5V⎓2A DC adapter and a Type-C charging cable.

Following these guidelines will help maintain the performance and longevity of your S1: How to Safely Charge Your ProTemp S1?

Please follow the steps below to ensure a successful upgrade: How to Update Firmware on ProTemp S1 | Step-by-Step Guide

1. Make sure your S1 device is properly connected to the mobile app.
2. You can click on “…” in the upper right corner of the main page, click on “My Connections”, then click on your S1 device, and then click on “Firmware Update” to check the firmware version. When a new firmware version is available, you can update the firmware here.
3. Once the update is complete, the S1 will automatically restart. Return to the firmware page to confirm the update was successful.

If the update does not appear to have completed, please log out of your app account entirely and log back in to refresh the connection. Then try the update process again.

If your S1 does not display temperature data or display LLL, we recommend that you confirm whether the S1 Main Unit is correctly installed on the Base Unit and ensure that all contact points between the Main Unit and the Base Unit are in normal contact. You can watch our tutorial video to install it: ProTemp S1 Installation.

You can also reset S1 by pressing the RESET button next to the charging port to see if it can fix the issue. If it still fails, please take a video of the installation progress and send it to [email protected], and we will check and provide you with a solution.

To ensure optimal performance, please kindly check the following:

1. When inserting the probe, make sure the tip goes past the safety line, but avoid placing the meat too close to the tail end.
2. The tail end of the probe should not come into contact with the grill or any other surfaces.
3. We recommend disconnecting all connections in the app and then reconnecting the probe to check.

If the problem continues, please send us relevant screenshots, photos, or videos showing the issue. This will help us analyze the situation more accurately and provide a solution as quickly as possible.

Please remove the fully-charged probe from the Charger or Plus Stand, and insert it into the slot again to activate it.

Please note that the 4‑in‑1 Probe Charger is designed solely for charging multiple wireless probes at the same time—up to four. The wireless probes cannot connect directly to the app; they must be paired with our smart thermometers, such as the ProTemp S1 or the ProTemp Plus Series. You can watch the probe tutorial here: How to Add a Wireless Probe to ProTemp S1 & Charge It with the 4-in-1 Charger.

If your probe cannot be added via the app, please check the following steps:

• Ensure your thermometer is turned on, and place it close to the probe so it can receive and transmit the signal properly.
• Before adding a probe, also ensure your thermometer is connected to Wi‑Fi through the app. The Wi‑Fi icon on the display should be solid (not flashing).
• Confirm that your probe is fully charged. When connecting, remove it from the ProTemp Plus Stand or 4‑in‑1 Charger, as Bluetooth cannot be detected while the probe is charging in the slot.
• Please note that each probe can only be connected to one thermometer at a time (either ProTemp S1 or ProTemp 2 Plus).

If you are unsure about the probe’s pairing status, please delete all connections in the app, exit and restart your app, reconnect your thermometer, and then re‑add the probe.

To verify if your probe is charging correctly on the 4-in-1 Charger, please check the following:

1. Charging Indicator: A blue light will appear at the corresponding charger slot when the probe is charging. The light will turn off once the probe is fully charged, indicating it’s ready for at least 30 hours of use.
2. Probe Orientation: Ensure the probe is inserted correctly, with its tail making full contact with the metal plate in the charger’s slot. Place the probe in another slot to charge it.

If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections>>My Paired Probes>>Tap it to check its battery. If the issue persists, please try these steps:

• Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry.
• Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.

When charging your probe on the ProTemp Plus Stand, the colored battery icon on the screen will display an animation. Once fully charged, the icon will show as full and flash, indicating the probe is ready for at least 30 hours of use. If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections>>My Paired Probes>>Tap it to check its battery.

If the probe isn’t charging properly, please try the following:

1. Clean the remaining grease on the probe before charging.
2. Adjust the metal plate in the Stand’s charging slot to ensure proper contact with the probe: Fix Your Plus Charging Stand: Solve Loose Contact Issues Fast!
3. Restart the stand, then place the probe in another slot to charge it. (Both the front and back slots can be used to charge the probe.)

If the issue persists, please try these steps:

• Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry.
• Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.

If the fan button does not respond, please confirm you are using the included power adapter and cable. For power banks, please use Type-C to Type-C, and avoid fast-charging adapters or those exceeding 20W. If it still fails, please shoot a short video of the issue and reach our support team, [email protected].

To ensure a successful firmware update for your Breezo V2 fan, please follow the steps outlined in this video: 📺Firmware Update Guide. Please also make sure your app is updated to the latest version.

Here’s a step-by-step checklist that may help:

1. Use the original charger to power the fan.
2. Turn on and run the fan.
3. Open the app and go to the firmware update section. If an update is available, proceed with the upgrade.
4. After the update completes, fully close the app and reopen it.
5. Return to the firmware page to confirm the update was successful.

If it still shows the old version, try logging out of your app account and logging back in before retrying the update. Could you also confirm whether you’re able to control the fan via the mobile app? If yes, please try the firmware update again after confirming connectivity.

🔧 If the issue persists:

• Try resetting the S1 unit.
• Disconnect and reconnect the S1 unit.

📌 Important: If your Breezo was purchased before April 8 (2025), it is a V1 model, which does not support firmware updates. You can continue using it normally without updating.

Let me know how it goes or if you’d like help walking through any of the steps—I’m here for you!

Please confirm that the firmware of your S1 and Breezo Fan has been upgraded to the latest version. Ensure that the app is also the latest version. After completing the firmware update, it is recommended to delete all devices and reconnect to check for any issues. How to Update Firmware on ProTemp S1 & Breezo Fan | Step-by-Step Guide

❤️For best results, we recommend keeping the top vent nearly closed and allowing the Breezo fan to add the necessary air to maintain your desired temperature. Opening the top vent too much can lead to overshooting your target temperature, especially at lower temperatures used for smoking. For higher-temperature grilling, such as searing, you may open the vent slightly more to accommodate the increased airflow needs. These settings work well across various grill sizes.

Please see our video instructions on:
1. How to Master Temperature Control on Big Green Egg or Kamado Joe with ProTemp S1 & Breezo
2. Adjusting Exhaust Vent & Damper for Perfect Grill Temps | ProTemp S1 & Breezo

1. Please follow these steps below to check first:

• Confirm that your Breezo and S1 are connected correctly. You can watch this video: How to Wirelessly Connect the Breezo Fan to ProTemp S1?
• Make sure you have used the original power adapter and cable (if using a power bank, please connect it with a C-to-C charging cable, and do not use fast charging or any charging plug exceeding 20W).
• Make sure your S1 displays temperature numbers properly.
• Check if your S1 and Breezo firmware versions have been updated to the latest version. The app is also the latest version. How to Update Firmware on ProTemp S1 & Breezo Fan | Step-by-Step Guide.

2. Turn off the fan switch on the App, then connect the Breezo to the charging cable to power it on, press the button on the Breezo to turn on the fan, and then press it twice to turn off the fan. If the Breezo can be controlled by pressing the button, this indicates that the Breezo can be powered on.

3. Turn on the fan switch on the App to check if the Breezo can be turned on.

Manually Pair: If the Breezo still cannot be controlled through the App, this indicates that the Breezo may not be connected to the S1, and you need to manually pair them:

• Connect the Breezo to the charging cable to power it on, and press and hold the button on the Breezo for 4 seconds until the Breezo rotates slightly. It indicates that the Breezo has been reset and paired with S1.
• Press the button on Breezo twice to stop the Breezo, and then use the fan switch on the App to control the Breezo.

If the above steps still cannot solve the problem, please let us know the details and take a video of connecting and opening Breezo, and we will analyze and solve it for you.

• If you have any questions or concerns, please feel free to call us at +1 (559) 563-8838, Monday to Friday, 8:00 AM–5:00 PM (PST/PDT).
• You can also reach our Customer Support Team at [email protected]—an agent will respond within 24 hours. Please note that replies may take slightly longer on weekends or holidays.

We’re here to support you through every cook, every season, and every kitchen adventure. Join our Facebook community to connect with other users, share tips, and see how everyone is enjoying their ChefsTemp gear. https://www.facebook.com/groups/chefstempofficial

At ChefsTemp, every product is backed by a standard one‑year warranty and lifetime support—so you can cook with confidence from day one. If your device ever runs into an issue, simply reach out to us. Our team will quickly troubleshoot the problem or arrange a replacement.

There’s no need to ship anything back or wait through lengthy repair processes. Once your replacement is confirmed, just relax—your new unit will be on its way. After it arrives, you may dispose of the defective device according to your local regulations.

We’re here to support you through every cook, every season, and every kitchen adventure. Join our Facebook community to connect with other users, share tips, and see how everyone is enjoying their ChefsTemp gear. https://www.facebook.com/groups/chefstempofficial