Please note that the port on the left is for charging the stand, while the port on the right allows the stand to charge other devices. Use a high-power charging socket to charge the stand, and be careful not to let the charging port get wet.

To ensure accurate ambient temperature readings, when inserting the probe into the meat, ensure that it’s inserted past the safety notch on the probe. Make sure the ceramic handle of the probe is at least 1cm away from the meat or grill racks. Placing it too close can cause the meat to absorb heat from around the probe, leading to lower temperature readings.

The ambient temperature readout on our wireless probe can be influenced by various factors, like the coldness of the meat or moisture levels. Unlike wired probes, the wireless sensor needs time to adjust and provide readings, different locations can yield different temperatures due to this sensitivity.

Please be careful not to let the probe directly contact high-temperature objects such as flame or furnaces, exceeding the maximum reading range may cause damage to the probe, resulting in inaccurate readings.

The device is designed to display the ambient temperature only when it exceeds 122°F (50°C). This is because the thermocouple sensor used in our probe requires a temperature difference between the internal meat temperature and the ambient temperature to operate. If the temperature difference is too close, the thermocouple sensor will not work. Therefore, the device only displays ambient temperatures above 50°C (122°F) due to this technical requirement.

If your S1 does not display temperature data, we recommend that you confirm whether the S1 Main Unit is correctly installed on the Base and ensure that all contact points between the Main Unit and the Base are in normal contact. You can watch our tutorial video to install it: https://www.youtube.com/watch?v=Xz-JF-lnn-I&list=PL1BBFQPP6Q9592Hesn3zbgozt-Ac6hvli&index=1

You can also reset S1 by press the RESET button next to the charging port to see if it can solve the problem. Please watch this video to reset:

If the problem cannot be solved, please take a video of the installation progress.

If your S1 does not display temperature data, we recommend that you confirm whether the S1 Main Unit is correctly installed on the Base and ensure that all contact points between the Main Unit and the Base are in normal contact. You can watch our tutorial video to install it: https://www.youtube.com/watch?v=Xz-JF-lnn-I&list=PL1BBFQPP6Q9592Hesn3zbgozt-Ac6hvli&index=1

You can also reset S1 by press the RESET button next to the charging port to see if it can solve the problem. Please watch this video to reset:

If the problem cannot be solved, please take a video of the installation progress.

If your S1 is not displaying probe temperature data, please verify the following:

1. The probe is securely connected to the S1.
2. The probe is fully charged.
3. The probe channel displayed on the S1 matches the channel where the probe is connected.

You can also try disconnecting all connections in the app and reconnecting to see if the issue persists. If the problem continues, please record a short video demonstrating the issue.

You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: https://www.youtube.com/watch?v=rT-PIUaS1WQ&list=PL1BBFQPP6Q9592Hesn3zbgozt-Ac6hvli&index=11.

We suggest that you use the charging cable in the packaging for charging. Other charging cables may not be compatible, and please note that your charging head power should not exceed 20W. And please use a 5V/2A DC adapter for charging, and do not use an AC adapter. Otherwise, it may cause damage.

If the problem cannot be solved, please shoot a video of the issue and send it to us for confirmation.

If your S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

1.Check App Permissions: Verify that the ChefsTemp app has all necessary permissions, including location access, enabled on your device.
2.Clear Existing Connections: Ensure all previous connections are removed from the ChefsTemp app. Then, reconnect by following our tutorial video:

3.Reset the S1: Press the RESET button next to the charging port. Watch this video for guidance:

4.Test with LightBlue App: If the issue persists, download the LightBlue app and check for “ProTemp S1 Base” in the device list. If it’s not visible, the S1’s Bluetooth function may be faulty.

If your S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

1.Check App Permissions: Verify that the ChefsTemp app has all necessary permissions, including location access, enabled on your device.
2.Clear Existing Connections: Ensure all previous connections are removed from the ChefsTemp app. Then, reconnect by following our tutorial video:

3.Reset the S1: Press the RESET button next to the charging port. Watch this video for guidance:

4.Test with LightBlue App: If the issue persists, download the LightBlue app and check for “ProTemp S1 Base” in the device list. If it’s not visible, the S1’s Bluetooth function may be faulty.

When charging your S1, a charging animation will appear on the battery icon. A flashing, fully charged icon indicates the S1 is completely charged.

A fully charged S1 provides at least 40 hours of usage. For optimal charging, use the original charging cable with a power source not exceeding 20W.

If your S1 isn’t fully charging or has a short battery life, try the following:
1.Use a different power supply and charging cable, then recharge the device.
Ensure your S1 firmware is updated to the latest version. Watch the firmware update tutorial here: https://www.youtube.com/watch?v=qkYEn8EVblg&list=PL1BBFQPP6Q95_WnZym9aT1rGBpgqkxP62&index=3

If the problem cannot be solved, please take a video of the charging progress. We will confirm and solve it for you.

When charging your S1, a charging animation will appear on the battery icon. A flashing, fully charged icon indicates the S1 is completely charged.

A fully charged S1 provides at least 40 hours of usage. For optimal charging, use the original charging cable with a power source not exceeding 20W. It is recommended to use a 5V 2A adapter to charge the S1. Do not use an AC adapter or an adapter exceeding 12V to charge the S1.

If your S1 isn’t fully charging or has a short battery life, try the following:

1. Use a different power supply and charging cable, then recharge the device.
2. Ensure your S1 firmware is updated to the latest version. Watch the firmware update tutorial here: https://www.youtube.com/watch?v=qkYEn8EVblg&list=PL1BBFQPP6Q95_WnZym9aT1rGBpgqkxP62&index=3

If the problem cannot be solved, please take a video of the charging progress. We will confirm and solve it for you.

You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: https://www.youtube.com/watch?v=rT-PIUaS1WQ&list=PL1BBFQPP6Q9592Hesn3zbgozt-Ac6hvli&index=11.

We suggest that you use the charging cable in the packaging for charging. Other charging cables may not be compatible, and please note that your charging head power should not exceed 20W. And please use a 5V/2A DC adapter for charging, and do not use an AC adapter. Otherwise, it may cause damage.

If the problem cannot be solved, please shoot a video of the issue and send it to us for confirmation.

Please note that the port on the left is for charging the stand, while the port on the right allows the stand to charge other devices. The ProTemp Plus Series does not support to charge Apple phones. And the charging port only supports Type-C cables.

Please refer to the following steps:

-Ensure you have the correct Wi-Fi name (SSID). You can find it automatically by clicking the “magnifying glass” icon on the Wi-Fi settings page.
-Double-check that you’ve entered the right password for your Wi-Fi, as spell-check may alter it.
-Use 2.4GHz network, the device must be connected to a 2.4GHz network, not a 5GHz one.
-Ensure your phone is also using the 2.4GHz network during setup.
-For Apple devices, please enable “Allow connecting to your nearby devices” in your settings. This is a recent update in iOS.
-Turn on Bluetooth on your device.
-Grant location permission to the app for better connectivity.

-Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the S1 from connecting.

-Confirm the Wi-Fi icon on your Stand screen is solid (not flashing). A missing icon indicates Wi-Fi is off, while a flashing icon suggests an unstable connection.
-After making sure the above settings is correct, delete all your current connections, shut off the stand, restart it, and pair it from the beginning.

If the issue persists, please contact us with a short video of the pairing process, and we’ll assist you further.

Please confirm if your operation is correct. You can refer to the video below for detailed steps.

If the problem cannot be solved, please refer to the following steps:

-Confirm if you’ve granted Bluetooth and location permissions to the ChefsTemp app, and all the probes are charged.
-Delete current connections: Please ensure you’ve deleted all existing connections in the app.
-Restart the device: After deleting connections, turn off the stand completely, and then restart it.
-Re-pair from the beginning: Once you’ve restarted, try to pair it again from the beginning.

If the oven has strong sealing, it may affect the emission of probe signals. Please move the stand to a better signal location to receive the signal emitted by the probe, and test whether the base can receive Wi-Fi signals properly.

If the problem cannot be solved, please refer to the following steps:

Delete current connections: Please ensure you’ve deleted all existing connections in the app.
Restart the device: After deleting connections, turn off the stand completely, and then restart it.
Re-Pair from the beginning: Once you’ve restarted, try to pair it again from the beginning.

We suggest that you disconnect all connections in the app and reconnect the probe to check if there are still any issues. If the problem cannot be resolved, please provide screenshots, photos, and videos related to the issue, and we will analyze them for you.

We suggest that you disconnect all connections in the app and reconnect the probe to check if there are still any issues. If the problem cannot be resolved, please provide screenshots, photos, and videos related to the issue, and we will analyze them for you.

Please remove the fully-charged probe from the Charger, and insert it to the slot again to activate it. Thank you!

Please confirm if your probe has been charged and remove it from the ProTemp Plus Series Stand or 4 in 1 Charger when connected. You can watch the probe connection tutorial here: https://www.youtube.com/watch?v=wU_ypAbdCH4&list=PL1BBFQPP6Q9592Hesn3zbgozt-Ac6hvli&index=7

Please note that a probe can only be connected to one device at a time (including ProTemp S1 and ProTemp Plus Series). If you are unable to connect the probe, you can download and open the LightBlue app and check if you can find “Probe” inside. Each charged probe will display a row of probes in LightBlue.