If your ProTemp S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

  1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
  2. Delete and Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, press the RESET button next to the charging port to restart, and reconnect by following our tutorial video: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step
  3. Test with LightBlue App: If the issue persists, download the LightBlue app and check for “ProTemp S1 Base” in the device list.

If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.