Please watch our tutorial video to ensure you’re following the correct Wi-Fi setup process: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step.

  1. App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
  2. Bluetooth and Wi-Fi Settings: Turn on Bluetooth on your device and ensure the connected Wi-Fi on your phone is on a 2.4GHz network. If your router is an automatic dual-band (or only has the 5GHz Wi‑Fi), simply separate the 2.4GHz and 5GHz bands (or create a guest 2.4GHz Wi‑Fi network) in the router app.
  3. Password and SSID: Use the orange magnifying glass to auto-detect the SSID, and double-check that the Wi-Fi password is entered correctly, as spell-check may alter it.
  4. Router Settings: Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the thermometer from connecting.
  5. Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Base to restart it, and connect the thermometer from the beginning.

If it connects to WiFi successfully, the Wi-Fi icon on your Base screen is solid (not flashing). If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.