If your ProTemp Plus Series is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

  1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
  2. Fully Charge the Probe: Low battery or no power will prevent probe’s Bluetooth detection. Clean the probe to remove any debris and adjust the metal plate in the Stand’s charging slot to ensure contact with the probe properly.
  3. Check Probe Pairings: A probe can only be connected to one device at a time (including ProTemp S1 and ProTemp Plus Series). Ensure the probe is not already paired with another thermometer.
  4. Delete and Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Stand to restart it, and reconnect by following our tutorial video: How to Fix Bluetooth & Wi-Fi Pairing Issues on ProTemp Plus or ProTemp 2 Plus.
  5. Test with LightBlue App: If it is still not working, please fully charge the Probe and Stand, remove the Probe from the charging slot, and download the LightBlue app to test whether the “Probe” and “ProTemp Stand” are broadcasting Bluetooth signals. Each charged probe should display as a separate entry.

If it still fails, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.