CHEFSTEMP HELP CENTER
All FAQs
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229 answers
Browse all FAQs →Probe: What should I do if a wireless probe cap or another part separates during cooking?
Stop using a wireless probe if its cap or another component separates during cooking. Allow the probe to cool before handling it,…
Order: Can I correct my shipping address after placing a ChefsTemp order?
Contact ChefsTemp Customer Support as soon as you notice an incorrect shipping address. Provide your order number and the complete corrected address,…
S1: What happens if Wi-Fi, internet access, or the connection between ProTemp S1 and Breezo is lost?
The ProTemp S1-to-Breezo control connection and the S1-to-app Wi-Fi connection serve different purposes. With S1 and Breezo powered and their local connection…
S1: What is the spring between the grill lid and the ProTemp S1 locking nut for?
In the ProTemp S1 mounting arrangement supplied with this spring, it maintains tension between the underside of the grill lid and the…
S1: Can I use epoxy or high-temperature glue to repair a separated ProTemp S1 Base?
Do not glue a separated ProTemp S1 Base back together. If the metal mounting section pulls away from the insulating body, stop…
Breezo: What should I do if a Breezo cable or power connector is melted or deformed?
Stop using the damaged fan or cable and contact ChefsTemp Support. Do not repeatedly reconnect visibly damaged power components to test them.Provide…
APP: What should I do if graphs or graphics are missing in the ChefsTemp app?
Update the ChefsTemp app to the latest available version, fully close it, and reopen it. Check whether your connected device is still…
S1: Can I keep the ProTemp S1 screen backlight on continuously?
The ProTemp S1 backlight switches off automatically after a short period to conserve battery power. The configuration described in ChefsTemp support guidance…
S1: What should I do if my ChefsTemp ProTemp S1 displays HHH instead of a temperature?
First, check that the ProTemp S1 Main Unit is fully seated on its Base and that the contact points connect properly. The…
Breezo: Why does my cable-powered Breezo run normally on external power but slow down or stop when powered by the ProTemp 2 Plus battery?
Compare the two power conditions to help determine which part of the setup needs attention.Fully charge the ProTemp 2 Plus Stand using…
X10: What should I do if my FinalTouch X10 or X10 Lite reading stays fixed and does not change?
A reading that stays fixed when you move the probe between temperatures needs troubleshooting; it is different from a small calibration offset.First,…
APP: How do I adjust temperature alerts in the ChefsTemp app?
Open the relevant probe page in the ChefsTemp app and tap the bell or alarm icon. Check the alert that matches the…
Order: I forgot to apply a discount code before paying. What should I do?
Contact [email protected] with your order number and the discount code you intended to use. Our team will check whether the promotion was…
Order: Why might I need to provide a phone number before my international order ships?
Some international carriers require a valid recipient phone number to verify delivery and for shipment-related contact. If we don't receive the required…
Order: What should I do if my ChefsTemp product arrives damaged?
Contact [email protected] promptly with your order number and a description of the damage.Please include clear photos of the damaged product, the outer…
X10: What should I do if my Finaltouch X10 stays on after I fold the probe away?
The Finaltouch X10 should switch off when you fold the probe fully into the storage position. If the display remains on:1. Check…
Probe: How can I identify a faulty wireless probe when several devices appear as “Probe”?
Test the probes individually instead of removing them all from the charger at once.1. Charge your probes in a compatible, powered ChefsTemp…
S1: What are the washer dimensions for the ProTemp S1 Universal Base?
The circular washer supplied with the ProTemp S1 Universal Base has an outer diameter of 1 inch (25.4 mm) and an inner…
Order: What information should I provide when shipping an approved return?
Before shipping a return, contact ChefsTemp Customer Support to confirm the return address and instructions for your order.To help us identify and…
Order: What should I do if I receive the wrong product or accessory?
If your Breezo mounting accessories are missing, compare what you received with the listing for your exact package, and send photos of…
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