When charging your probe on the ProTemp Plus Stand, the colored battery icon on the screen will display an animation. Once fully charged, the icon will show as full and flash, indicating the probe is ready for at least 30 hours of use.

If the probe isn’t charging properly, please try the following:
1.Clean the probe to remove any debris.
2.Adjust the metal plate in the Stand’s charging slot to ensure proper contact with the probe. For detailed guidance, refer to our tutorial video: https://www.youtube.com/watch?v=J-fPzqsu2QM&list=PL1BBFQPP6Q95_WnZym9aT1rGBpgqkxP62&index=7

If the issue persists, please try these steps:
1.Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry. If no probe is detected, it may indicate a malfunction.
2.Record a short video showing the probe charging and send it to us. We’ll review it promptly and resolve the issue.