When charging your probe on the ProTemp Plus Stand, the colored battery icon on the screen will display an animation. Once fully charged, the icon will show as full and flash, indicating the probe is ready for at least 30 hours of use. If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections>>My Paired Probes>>Tap it to check its battery.

If the probe isn’t charging properly, please try the following:

  1. Clean the remaining grease on the probe before charging.
  2. Adjust the metal plate in the Stand’s charging slot to ensure proper contact with the probe: Fix Your Plus Charging Stand: Solve Loose Contact Issues Fast!
  3. Restart the stand, then place the probe in another slot to charge it. (Both the front and back slots can be used to charge the probe.)

If the issue persists, please try these steps:

  • Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry.
  • Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.