Please refer to the following steps:

-Ensure you have the correct Wi-Fi name. You can find it automatically by clicking the “magnifying glass” icon on the Wi-Fi settings page.
-Double-check that you’ve entered the right password for your Wi-Fi.
-Use 2.4GHz network, the device must be connected to a 2.4GHz network, not a 5GHz one.
-Ensure your phone is also using the 2.4GHz network during setup.
-For Apple devices, please enable “Allow connecting to your nearby devices” in your settings. This is a recent update in iOS.
-Turn on Bluetooth on your device.
-Grant location permission to the app for better connectivity.
-After making sure the above settings is correct, delete all your current connections, shut off the stand, restart it, and pair it from the beginning.