If your S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve the issue:

1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device.
2. Clear Existing Connections: Ensure all previous connections are removed from the ChefsTemp app. Then, reconnect by following our tutorial video: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step
3. Reset the S1: Press the RESET button next to the charging port.
4. Test with LightBlue App: If the issue persists, download the LightBlue app and check for “ProTemp S1 Base” in the device list.

If the problem cannot be solved, please take a video of the connecting process and send it to [email protected], and we will confirm and solve it for you.