Please follow these steps:

1. Verify Connection Steps: Please watch our tutorial video to ensure you’re following the correct Wi-Fi setup process:

How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step

2. Check Wi-Fi Settings:

-Ensure your Wi-Fi is on a 2.4GHz network. If 5GHz Wi‑Fi only, simply create a guest 2.4GHz Wi‑Fi network in the router app, making it easier for smart devices to join.

-Confirm the Wi-Fi icon on your S1 screen is solid (not flashing). A missing icon indicates Wi-Fi is off, while a flashing icon suggests an unstable connection.

3. Password and SSID: Use the orange magnifying glass to auto-detect the SSID, and double-check that the Wi-Fi password is entered correctly, as spell-check may alter it.

4. Router Settings: Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the S1 from connecting.

If the issue persists, please contact [email protected] with a short video of the pairing process, and we’ll assist you further.