RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

Custom-order or personalized items do not have a right to 30 days refund.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please contact our Customer service to get the return address.
Email: [email protected]
Tel: +1-559-563-8838

If you have any questions about our products or would like to request a refund, please contact our customer service at [email protected] Our team will do their best to resolve any issues.

Please do not initiate a dispute through your bank or card, as once a dispute is opened, it may take months for the refund to be processed.

WARRANTY POLICY

We offer a standard 1-year limited warranty on all our products from the date of purchase.

What’s Covered

During the warranty period, if your product fails to operate properly due to manufacturing defects or quality issues, we will ship you a brand-new replacement unit free of charge.

How It Works

To claim warranty service, simply contact our support team with your order information and issue description.

No need to return or ship back the defective device
No waiting time for repairs
We will arrange a replacement promptly
Dispose of the faulty unit in accordance with your local waste disposal regulations

What’s Not Covered

This warranty does not cover damage caused by: