Please confirm if your S1 and Breezo firmware have been updated to the latest version. The app is also the latest version. You can view the update steps here: https://www.youtube.com/watch?v=qkYEn8EVblg&list=PL1BBFQPP6Q95_WnZym9aT1rGBpgqkxP62&index=4

If the problem persists, please let us know, and we will continue to provide assistance.