Pre-Order Questions

If you have any questions about your preferred items that aren’t covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You’re also welcome to contact our Customer Support Team at [email protected].

S1: What is the difference between 5.5″ Special Edition and Universal Version?

The S1 5.5″ Special Edition features a longer probe (5.5 inches / 140mm) compared to the Universal Version, while maintaining the same base stem diameter of 7.8 mm (0.3 inches). This extended length is ideal for grills or smokers with deeper internal spaces—such as the Old Country Gravity Fed smoker—where the thermometer needs to reach closer to the food for more accurate readings.

Breezo Fan: What is the difference between the original Breezo and Breezo V2?

Breezo V2 features built-in remote firmware update capability, allowing seamless future updates when needed.

S1: What kind of batteries does it use? Is it rechargeable?

Thanks for your question! The ProTemp S1 is equipped with built-in rechargeable lithium batteries, offering up to 40 hours of use via Wi-Fi or up to 300 hours with Bluetooth. It charges easily using the included USB-C cable. The main unit is removable from the base, allowing flexible placement and convenient charging.

S1: What is the difference between BGE Version and Universal Version?

The main difference lies in the probe thickness. The BGE Version features a thinner base stem diameter of 4.1 mm (0.16 inches), specifically designed for Big Green Egg grills and other models with smaller gauge holes, such as the Primo Oval XL. In contrast, the Universal Version is compatible with most grills and smokers.
Note: For Primo XL grills, since the thermometer hole size may vary by production year, we recommend measuring the hole diameter before purchasing the ProTemp S1 to ensure a proper fit.

Breezo Fan: Where should I install the Breezo on my smoker or grill?

The Breezo Fan should replace your smoker’s vent system. Locate the vent on your smoker and, if it has an existing opening or hole, position the Breezo Fan to block it, sealing any gaps with high-temperature tape. You can also check the product description above for common models and recommended mounting methods.

S1: Which version of ProTemp S1 should I order for the Kamado Joe?

Thanks for your interest. Please order the universal version of ProTemp S1 for Kamado Joe. This model has a base stem diameter of 7.8 mm (0.3 inches) and is compatible with most grills and smokers. It’s ideal if your grill’s gauge hole is approximately 0.3 inches or larger.

ChefsTemp app: Why do I have to register an APP account?

The purpose of creating an account is to facilitate seamless usage of the device among family members through a single account. Additionally, registering an account enables access to cloud storage services.

Our product utilizes Wi-Fi for cloud data transmission, ensuring seamless connectivity and allowing users to access their temperature data remotely. This is the unique aspect of our thermometer that sets it apart from other Bluetooth-based wireless meat thermometers. To maintain access to cloud data features, account registration is necessary.

Please rest assured that we prioritize the privacy and security of our customers’ personal information. We have stringent measures in place to ensure that your data remains confidential and is not disclosed to any third parties. And our app will not send advertising messages.

Breezo Fan: Why do I need the Breezo Fan for my S1? I have a pellet grill or gas grill. Do I need the Breezo Fan?

The Breezo Fan is specifically designed for charcoal grills. If you are using a pellet or gas grill, you likely don’t need it. The temperature-controlling fan works by automatically managing air intake, saving you the time and effort of frequent adjustments. Additionally, it helps maintain a steadier ambient temperature and keeps it closer to your target temperature for more consistent cooking results.

Order: Why I cannot purchase on your website?
If you encounter issues adding items to the cart or placing an order, please first check whether the product page has fully loaded. Click on the product thumbnails and confirm whether the images switch normally.
  • If the images switch correctly, the page has fully loaded, and the add‑to‑cart or checkout process should function properly.
  • If the images do not switch, please refresh the page in a stable network environment, try a different browser, or use another smart device.
  • If the issue persists, please contact our Support Team with the relevant screenshots, and we’ll resolve it promptly. Thank you!
We also recommend registering and logging into our website before placing an order to ensure you receive a confirmation email once your payment is successfully completed.
S1: Why someone said the ProTemp S1 does not fit Big Green Egg grill (BGE)?

Please choose ProTemp S1 BGE version instead of Universal version. The ProTemp S1 BGE version is specifically made for Big Green Egg grill and other grills with smaller gauge holes like Primo Oval XL, this version has a thinner base stem diameter of 4.1 mm (0.16 inches).