CHEFSTEMP HELP CENTER
All FAQs
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229 answers
Browse all FAQs →Plus Series: The meat temperature or ambient measurement on the Stand display is incorrect.
To ensure accurate ambient temperature readings, insert the probe past the safety notch. Make sure the ceramic handle is at least 1cm…
Plus Series: The ambient temperature on the Stand is not displayed or is stuck at 122°F.
The device is designed to display the ambient temperature only when it exceeds 122°F (50°C). This is because the thermocouple sensor used…
Plus Series: It cannot connect to Bluetooth, or stuck on C-1.
If your ProTemp Plus Series is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps…
S1：It does not display probe temperature.
If your S1 is not displaying probe temperature data, please verify the following: The probe is securely connected to the S1: Add…
S1: Isn't ProTemp S1 just for beginners?
Totally get it—there’s nothing like the confidence of a seasoned grill master . But the ProTemp S1 isn’t about replacing skill—it’s about…
S1: It cannot turn on.
Reset: You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset…
S1: It cannot connect to WiFi.
Please watch our tutorial video to ensure you're following the correct Wi-Fi setup process: How to Pair Your ProTemp S1 with Bluetooth…
S1: It cannot connect Bluetooth, or stuck in C-1 when connected.
If your ProTemp S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to…
S1: Its battery cannot be fully charged, or the battery duration is not long.
When charging your S1, a charging animation will appear on the battery icon. A flashing, fully charged icon indicates the S1 is…
S1: Its backlight cannot be turned off.
You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will…
Do infrared thermometers work on stainless steel?
Infrared thermometers are not recommended for use in measuring shiny or polished metal surfaces (stainless steel, aluminum, etc.).
Does the laser work through an oven glass door? Can I check readings without opening the oven door? (Finaltouch IR)
This infrared thermometer cannot penetrate the glass to measure the internal temperature. It can only measure the surface temperature of the glass.
Why does my Finaltouch IR thermometer scan frozen foods as a high temperature?
Your thermometer may not be working correctly. Please check the instruction manual to confirm you are using the product correctly. If you…
Are infrared thermometers accurate for grilling?
Our infrared thermometer can tell you the surface temperature of your food, or the surface temperature of your coals. To have a…
Do infrared thermometers work for meat?
With meat, the most important thing is the interior temperature, which you can’t get with an IR thermometer. IR thermometers are great…
2nd-Gen Probe: Can I charge my 2nd-Gen New Probe on the 4-in-1 Charger?
Yes. This 2nd-Gen Probe can be connected to ProTemp S1 and ProTemp 2 Plus, and can also be charged via the ChefsTemp…
Breezo Fan: Can the fan be installed on my cooking device?
The Breezo Fan provides precise temperature control for charcoal grills, smokers, and cookers by automating airflow to maintain your desired cooking temperature.…
S1: Can I buy one S1 and an additional Base unit to use the Main display unit with both?
Good question! This is one of ProTemp S1's standout features! You can pair a single Main Display Unit with multiple Base Units.…
S1: Can I buy several ProTemp S1 units and monitor them with the same app?
Yes, you can monitor up to 3 ProTemp S1 units within one app. With just a simple swipe on the screen, you…
S1: Can I use the ProTemp S1 on a gas pig cooker for better accuracy?
Yes, sure. You can use the ProTemp S1 on a gas cooker or grill.
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