CHEFSTEMP HELP CENTER
All FAQs
Find answers, product video tutorials, and support for your next cook.
229 answers
Browse all FAQs →ChefsTemp Warranty Policy – Hassle-Free, Guaranteed!
At ChefsTemp, every product is backed by a standard one‑year warranty and lifetime support—so you can cook with confidence from day one.…
S1: What kind of batteries does it use? Is it rechargeable?
Thanks for your question! The ProTemp S1 is equipped with built-in rechargeable lithium batteries, offering up to 40 hours of use via…
S1: What is the difference between BGE Version and Universal Version?
The main difference lies in the probe thickness. The BGE Version features a thinner base stem diameter of 4.1 mm (0.16 inches),…
Breezo Fan: Where should I install the Breezo on my smoker or grill?
The Breezo Fan should replace your smoker’s vent system. Locate the vent on your smoker and, if it has an existing opening…
S1: Which version of ProTemp S1 should I order for the Kamado Joe?
Thanks for your interest. Please order the universal version of ProTemp S1 for Kamado Joe. This model has a base stem diameter…
ChefsTemp app: Why do I have to register an APP account?
The purpose of creating an account is to facilitate seamless usage of the device among family members through a single account. Additionally,…
Why would I need the Breezo Fan with my ProTemp S1? Do I need it for a pellet grill or gas grill?
The ProTemp S1 monitors your grill's temperature, while the Breezo Fan adds automatic temperature control for compatible charcoal- and wood-fired grills and…
Order: Why I cannot purchase on your website?
If you encounter issues adding items to the cart or placing an order, please first check whether the product page has fully…
S1: Why someone said the ProTemp S1 does not fit Big Green Egg grill (BGE)?
Please choose ProTemp S1 BGE version instead of Universal version. The ProTemp S1 BGE version is specifically made for Big Green Egg…
S1: How to charge my S1 safely?
To ensure safe and effective charging for your S1, please kindly note the following: Keep ports dry: Before charging, make sure both…
Do infrared thermometers work on liquids?
No. Infrared thermometers cannot measure the temperature accurately if there is glass, liquids, or any transparent surface between the subject and thermometer.
How to use food thermometer?
There are several steps you need to do to use a food thermometer correctly. First, you need to make sure it is…
What special precautions do I need to take when using a thermometer and probe?
Never leave a thermometer inside an oven, grill, smoker, or microwave while cooking unless it is specifically designed for this. Don’t leave…
Why is the transmission range of the XPro thermometer shorter than the manual stated?
Normally, the transmission range is the “best case” range assuming there are no physical barriers between the transmitter and the receiver and…
What happens If the probe touches bone?
Meat thermometers have probes with the sensor in the tip of the probe. They are designed to be inserted into the thickest…
How long can BBQ pork sit out at room temperature after cooking?
Any food cooked to a safe internal temperature of 165⁰F can be put out at room temperature and served. If you do…
Why does my new thermometer read 3-5 degrees different than my old thermometer?
This is most likely because your old thermometer is not as accurate as your new digital thermometer. To confirm this, test both…
Can I attach the Quad Xpro thermometer body to the smoker door, or will it break it due to the heat?
Although it has a magnet affixed to the back, the housing is made of plastic and could potentially melt, therefore, it is…
What are some easy go-to recipes for someone who hates cooking but loves food?
We have a lot of recipes that don’t need hours of prep or cooking. See more at: https://www.chefstemp.com/best-cooked-chicken-recipes/
I've tried using my thermometer while cooking Italian Porchetta and it will register that the meat is done, but actually the meat isn't cooked, why?
If the tip of the thermometer probe is too near the surface of the meat cut or near a bone, you will…
WE’RE HERE TO HELP
Still need help?
Contact our support team for help with your ChefsTemp products.
