CHEFSTEMP HELP CENTER
All FAQs
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229 answers
Browse all FAQs →Can I buy one ProTemp S1 and an additional base unit to use the main display unit with both?
Yes, this is one of our best features! You can use one main display unit to mount with different base units. If…
Breezo: Why does the app show my Breezo Fan as disconnected, or why won’t the fan run?
An app connection indicator alone doesn't confirm the Breezo Fan is physically running. For cable-powered Breezo models, check power, manual operation, and…
Probe: What should I do if my wireless probe won’t charge on the ChefsTemp 4-in-1 Charger?
Check charger power, probe contact, battery level, and wireless communication separately. An illuminated charging indicator alone doesn't confirm the probe’s battery and…
My fan does not respond when pressing the Power Button.
If the fan button does not respond, please confirm you are using the included power adapter and cable. For power banks, please…
Can I use the ProTemp 2 Plus for different types of cooking, and is it durable for outdoor use?
Absolutely—it's designed for grilling, smoking, roasting, baking, deep frying, and even sous vide. The probe is made from corrosion-resistant 316-grade stainless steel…
Is the ProTemp 2 Plus compatible with my devices and cooking setup?
Yes, it works with iOS 11+ and Android 9.0+ devices via the free ChefsTemp app, supporting up to three probes per stand…
Does the ProTemp S1 include the temperature fan or wireless probe?
No, the ProTemp S1, priced at $99.99 USD, does not include the wireless probe or Breezo Fan. The ProTemp S1 is a…
What is the battery life, and how does it support long cooking sessions?
The probe lasts 30 hours on a single charge and recharges fully in just 10-15 minutes, while the stand's 10,000mAh rechargeable battery…
I have a ProTemp Plus/ProTemp 2 Plus. Can I monitor it together with the ProTemp S1?
Yes, you can monitor both ChefsTemp devices simultaneously. Simply find the “Add Device” option in the app and follow the steps to…
How accurate is the ProTemp 2 Plus compared to traditional thermometers?
It offers exceptional accuracy of ±0.9°F (±0.5°C), far superior to many basic dial or instant-read thermometers that can vary by several degrees.…
Bluetooth won’t connect/Bluetooth connection is stuck on C-1.
If your S1 is unable to connect to Bluetooth or is stuck on C-1 during pairing, please follow these steps to resolve…
Can not connect the ProTemp S1 to Wi-Fi.
Please watch our tutorial video to ensure you’re following the correct Wi-Fi setup process: How to Pair Your ProTemp S1 with Bluetooth and…
I cannot connect the ProTemp 2 Plus to Bluetooth/stuck on C-1.
To ensure everything is set up correctly, please watch this video on How to Fix Bluetooth & Wi-Fi Pairing Issues on ProTemp Plus…
I cannot connect the ProTemp 2 Plus to my Wi-Fi.
Please watch our tutorial video for pairing operations: How to Pair Your ProTemp 2 Plus: If you still can not pair it, please…
S1: What should I do if my ProTemp S1 won’t charge or loses battery power unusually quickly?
First, remove the S1 Main Unit from its Base and let it cool before charging. Do not charge it while mounted on…
The ambient temperature is not correct.
The ProTemp S1 is designed to replace the original grill thermometer, providing reference temperature data. Since temperature differences within various areas of…
My probe cannot be charged on ProTemp 2 Plus.
When charging your probe on the ProTemp 2 Plus Stand, the colored battery icon on the screen will display an animation. Once…
2 Plus: My wireless probes can not connect to ProTemp 2 Plus/ My probes keep disconnecting with the ProTemp 2 Plus.
If you experience connection issues with your probes (can not connect the probes to ProTemp S1/ProTemp Plus Series, or the probe is…
My fan won't stop after it reaches the target temperature.
Please confirm that the firmware on your S1 and Breezo Fan has been upgraded to the latest version. Also, make sure the…
My probe cannot charge, I have ProTemp 2 Plus.
When charging your probe on the ProTemp 2 Plus Stand, the colored battery icon on the screen will display an animation. Once…
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