FAQs

If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].

Do infrared thermometers work on liquids?

No. Infrared thermometers cannot measure the temperature accurately if there is glass, liquids, or any transparent surface between the subject and thermometer.

How to use food thermometer?

There are several steps you need to do to use a food thermometer correctly. First, you need to make sure it is accurate to within two degrees, to do this you need to calibrate it. There are two ways to calibrate a food thermometer. The first is to calibrate using the ice water method. this is done by taking a drinking glass, filling it with ice, then adding water to the ice, then you want to insert the temperature probe into the ice water and once it gets to 32⁰ you then press the set button on an instant-read thermometer or turn the dial on a manual thermometer to 32⁰ and ut we calibrated. The second method is the boiling water method, it is not the safest way to calibrate a thermometer but it will work. First, put water in a pan, place the pan on the burner and bring the water to a boil, then place the sensor probe into the boiling water and press the set/to calibrate button and it will set to the water temperature which should be 212⁰. if you are using a manual thermometer you would then turn the dial to 212⁰.

What special precautions do I need to take when using a thermometer and probe?

Never leave a thermometer inside an oven, grill, smoker, or microwave while cooking unless it is specifically designed for this.

Don’t leave your thermometer on the grill hood or close to an open flame.

When checking temperatures above a grill or fire, be careful that the thermometer body does not get too hot.

Some probes are designed to be left inside an oven or grill, but the thermometer housing itself (where the electronic components are kept) typically needs to be kept cool and should only be brought near heat for short periods.

Since flare-ups temperature can be over 537°C which will damage the probe. To avoid damage, please keep probe and cable away from flare-ups, grill lids, grill grates or other hot spots with high temperatures over 250°C.

Why is the transmission range of the XPro thermometer shorter than the manual stated?

Normally, the transmission range is the “best case” range assuming there are no physical barriers between the transmitter and the receiver and no interference from other radio signals. It would be impossible to print a specification that covered “normal” home-user conditions because of the infinitely variable circumstances under which a transmitting thermometer might be used.

Differences in home construction and wall composition is a good example. Concrete, masonry, aluminium siding, metal studs, and metal lathe underneath stucco or masonry are all good inhibitors of radio signals. Interference from other radio signals is also variable (microwaves, cell phones, radio communications, networks, etc.), so the only reliable way to compare device specifications is to give a specification for maximum transmission distance under ideal conditions.

If you want to evaluate whether a manufacturer meets their literal “line of sight” distance claims you should test the device in a rural area with no physical barriers between the transmitter and receiver and little or no interference from other radio signals.

Remember that the more walls and the greater the radio interference the greater the negative impact on your actual transmission distance.

What happens If the probe touches bone?

Meat thermometers have probes with the sensor in the tip of the probe. They are designed to be inserted into the thickest part of the meat and give you a real temperature reading. Bone will be hotter due to the nature of bone, so if you insert a probe and it touches the bone it is going to give you a false reading and the meat may not reach the correct safe internal temperature needed to kill any bacteria that may be present in the food. If you insert the probe and it hits the bone, reposition the probe into the thickest part of the meat. Remember, you need to take temperature readings in several separate locations to determine if the food has reached the correct temperature.

How long can BBQ pork sit out at room temperature after cooking?

Any food cooked to a safe internal temperature of 165⁰F can be put out at room temperature and served. If you do not use chafing dishes with lids to maintain the temperature of 145⁰F to keep the food out of the temperature danger zone, then you have a limited amount of time to leave the food out. BBQ pork can be left sitting out at room temperature, covered, for no longer than 4 hours. After 4 hours the food will need to be refrigerated or reheated. If you choose to reheat the food, you must reheat it to 165⁰F and at this point you could leave it at room temperature for an additional 2 hours, afterwards the food must be discarded. The rule is you can only reheat food once and then any leftovers must be discarded.

Why does my new thermometer read 3-5 degrees different than my old thermometer?

This is most likely because your old thermometer is not as accurate as your new digital thermometer. To confirm this, test both thermometers in a properly made ice bath. After checking, adjust your thermometer accordingly or contact our Tech Support team for help by emailing [email protected].

Can I attach the Quad Xpro thermometer body to the smoker door, or will it break it due to the heat?

Although it has a magnet affixed to the back, the housing is made of plastic and could potentially melt, therefore, it is not recommended to attach it to the smoker door.

What are some easy go-to recipes for someone who hates cooking but loves food?

We have a lot of recipes that don’t need hours of prep or cooking.

See more at: https://www.chefstemp.com/best-cooked-chicken-recipes/

I’ve tried using my thermometer while cooking Italian Porchetta and it will register that the meat is done, but actually the meat isn’t cooked, why?

If the tip of the thermometer probe is too near the surface of the meat cut or near a bone, you will not get an accurate reading. Experiment with the temp probe placement – it is most accurate when the tip is in the center of the meat portion. If you have several cuts of meat, move the thermometer to several portions to compare how even everything is cooking.