At ChefsTemp, every product is backed by a standard one‑year warranty and lifetime support—so you can cook with confidence from day one. If your device ever runs into an issue, simply reach out to us. Our team will quickly troubleshoot the problem or arrange a replacement.

There’s no need to ship anything back or wait through lengthy repair processes. Once your replacement is confirmed, just relax—your new unit will be on its way. After it arrives, you may dispose of the defective device according to your local regulations.

We’re here to support you through every cook, every season, and every kitchen adventure. Join our Facebook community to connect with other users, share tips, and see how everyone is enjoying their ChefsTemp gear. https://www.facebook.com/groups/chefstempofficial

Thanks for your question! The ProTemp S1 is equipped with built-in rechargeable lithium batteries, offering up to 40 hours of use via Wi-Fi or up to 300 hours with Bluetooth. It charges easily using the included USB-C cable. The main unit is removable from the base, allowing flexible placement and convenient charging.

The main difference lies in the probe thickness. The BGE Version features a thinner base stem diameter of 4.1 mm (0.16 inches), specifically designed for Big Green Egg grills and other models with smaller gauge holes, such as the Primo Oval XL. In contrast, the Universal Version is compatible with most grills and smokers.
Note: For Primo XL grills, since the thermometer hole size may vary by production year, we recommend measuring the hole diameter before purchasing the ProTemp S1 to ensure a proper fit.

The Breezo Fan should replace your smoker’s vent system. Locate the vent on your smoker and, if it has an existing opening or hole, position the Breezo Fan to block it, sealing any gaps with high-temperature tape. You can also check the product description above for common models and recommended mounting methods.

Thanks for your interest. Please order the universal version of ProTemp S1 for Kamado Joe. This model has a base stem diameter of 7.8 mm (0.3 inches) and is compatible with most grills and smokers. It’s ideal if your grill’s gauge hole is approximately 0.3 inches or larger.

The purpose of creating an account is to facilitate seamless usage of the device among family members through a single account. Additionally, registering an account enables access to cloud storage services.

Our product utilizes Wi-Fi for cloud data transmission, ensuring seamless connectivity and allowing users to access their temperature data remotely. This is the unique aspect of our thermometer that sets it apart from other Bluetooth-based wireless meat thermometers. To maintain access to cloud data features, account registration is necessary.

Please rest assured that we prioritize the privacy and security of our customers’ personal information. We have stringent measures in place to ensure that your data remains confidential and is not disclosed to any third parties. And our app will not send advertising messages.

The Breezo Fan is specifically designed for charcoal grills. If you are using a pellet or gas grill, you likely don’t need it. The temperature-controlling fan works by automatically managing air intake, saving you the time and effort of frequent adjustments. Additionally, it helps maintain a steadier ambient temperature and keeps it closer to your target temperature for more consistent cooking results.

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Please choose ProTemp S1 BGE version instead of Universal version. The ProTemp S1 BGE version is specifically made for Big Green Egg grill and other grills with smaller gauge holes like Primo Oval XL, this version has a thinner base stem diameter of 4.1 mm (0.16 inches).

• Keep ports dry: Before charging, make sure both the S1’s charging port and the charging cable are completely dry and free from moisture or oil.
• Avoid heat exposure: Do not charge the S1 on surfaces that have not fully cooled down, such as recently used stoves. Prolonged exposure to residual heat may compromise device safety.
• Charge before use: Ensure the S1 is fully charged prior to operation. Do not charge the device while it is actively being used on a grill.
• Use the original power sources: Always use the original charging block. Additionally, you can use a 5V⎓2A DC adapter and a Type-C charging cable.