The device is designed to display the ambient temperature only when it exceeds 122°F (50°C). This is because the thermocouple sensor used in our probe requires a temperature difference between the internal meat temperature and the ambient temperature to operate. If the temperature difference is too close, the thermocouple sensor will not work. Therefore, the device only displays ambient temperatures above 50°C (122°F) due to this technical requirement.

1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Fully Charge the Probe: Low battery or no power will prevent probe’s Bluetooth detection. Clean the probe to remove any debris and adjust the metal plate in the Stand’s charging slot to ensure contact with the probe properly.
3. Check Probe Pairings: A probe can only be connected to one device at a time (including ProTemp S1 and ProTemp Plus Series). Ensure the probe is not already paired with another thermometer.
4. Delete and Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Stand to restart it, and reconnect by following our tutorial video: How to Fix Bluetooth & Wi-Fi Pairing Issues on ProTemp Plus or ProTemp 2 Plus.
5. Test with LightBlue App: If it is still not working, please fully charge the Probe and Stand, remove the Probe from the charging slot, and download the LightBlue app to test whether the “Probe” and “ProTemp Stand” are broadcasting Bluetooth signals. Each charged probe should display as a separate entry.

1. The probe is securely connected to the S1: Add a Wireless Probe to ProTemp S1.
2. The probe is fully charged.
3. The probe channel displayed on the S1 matches the channel where the probe is connected.

Totally get it—there’s nothing like the confidence of a seasoned grill master . But the ProTemp S1 isn’t about replacing skill—it’s about giving you more freedom. With everything wireless, you can monitor your cook from inside or even while running errands. No more standing in the cold or doing midnight temp checks. Paired with the Breezo fan and a wireless probe, it keeps temps rock steady. Think of it less like “rookie stuff” and more like a smart upgrade to your already sharp instincts. After all, even pros deserve a break.

1. Reset: You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: S1 Reset.
2. Check Charging Operations: We suggest using the original charging block and cable and ensuring the S1 is fully charged before each use. Do not charge the device while it is operating on a grill, as cooking temperatures exceed the safe charging range. Charging under these conditions may cause power or charging issues. How to Safely Charge Your ProTemp S1?

Please watch our tutorial video to ensure you’re following the correct Wi-Fi setup process: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step.

1. App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Bluetooth and Wi-Fi Settings: Turn on Bluetooth on your device and ensure the connected Wi-Fi on your phone is on a 2.4GHz network. If your router is an automatic dual-band (or only has the 5GHz Wi‑Fi), simply separate the 2.4GHz and 5GHz bands (or create a guest 2.4GHz Wi‑Fi network) in the router app.
3. Password and SSID: Use the orange magnifying glass to auto-detect the SSID, and double-check that the Wi-Fi password is entered correctly, as spell-check may alter it.
4. Router Settings: Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the thermometer from connecting.
5. Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Base to restart it, and connect the thermometer from the beginning.

1. Check App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
2. Delete and Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, press the RESET button next to the charging port to restart, and reconnect by following our tutorial video: How to Pair Your ProTemp S1 with Bluetooth and Wi-Fi | Step-by-Step
3. Test with LightBlue App: If the issue persists, download the LightBlue app and check for “ProTemp S1 Base” in the device list.

When charging your S1, a charging animation will appear on the battery icon. A flashing, fully charged icon indicates the S1 is completely charged.

A fully charged S1 provides at least 40 hours of usage. For optimal charging, use the original charging cable with a power source not exceeding 20W.

If your S1 isn’t fully charging or has a short battery life, try the following:
1. Use a different power supply and charging cable, then recharge the device.
2. Ensure your S1 firmware is updated to the latest version. Watch the firmware update tutorial here: ProTemp S1 Firmware Update

If the problem cannot be solved, please take a video of the charging progress and send it to [email protected], and we will confirm and solve it for you.

You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: ProTemp S1 Reset.

We suggest that you use the charging cable in the packaging for charging. Other charging cables may not be compatible, and please note that your charging head power should not exceed 20W. And please use a 5V/2A DC adapter for charging, and do not use an AC adapter. Otherwise, it may cause damage.

If the problem cannot be solved, please shoot a video of the issue and send it to [email protected] for confirmation.