FAQs

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My wireless probes can not connect to ProTemp S1/ My probes keep disconnecting with the ProTemp S1.

If you experience connection issues with your probes (can not connect the probes to ProTemp S1/ProTemp Plus Series, or the probe is disconnected during use), please try the following step-by-step guide:

  1. Delete all your connection in the app, including ProTemp S1, ProTemp Plus/ProTemp 2 Plus and probes.
  2. Uninstall the ChefsTemp app and reinstall it, ensure that your app is the latest version.
  3. Fully charge everything: Place all probes in the 4-in-1 Charger or ProTemp Plus/ProTemp 2 Plus Stand for at least 15 minutes.
  4. Pair probes one at a time: Take only one probe out of the Charger/Stand to pair. Wait for it to connect successfully, then put it back, and repeat with the next probe (Click on “…” in the upper right corner of the app homepage, click on “My Connections”, click on “Add New Probe”, and then click on “Probe” in “SEARCHING FOR NEARBY PROBES”).
  5. Ensure that your ProTemp S1 and ProTemp Plus/ProTemp 2 Plus Stand are located close to the probe to ensure smooth transmission of probe signals.

This method avoids signal interference between probes and helps the app detect them correctly.

If your probe still cannot connect, you can perform the following confirmation steps:

  1. Click on the probe icon on the probe page to perform fault diagnosis. You can watch this video to perform the operation: New ChefsTemp App Update Guide | How to Diagnose Disconnection Issues
  2. After charging the probes, remove them from the Charger/Stand, download and open the LightBlue app, search for “Probe”, and see if you can find them. Each charged and removed probe will display a line of “Probe”.
  3. Please take a video of your complete connection operation, screenshots of the app homepage and diagnostic information, as well as LightBlue screenshots and send them to us. We will analyze and provide a solution for you.
My router is quite far from ProTemp S1 and the Wi-Fi connection is unstable. How can I fix it?

If your router is far from ProTemp S1, you can install a Wi-Fi extender (such as TP Link Omada EAP610 Outdoor) to ensure that S1 can receive Wi-Fi signals.

After using my S1, S1 got water in it and the screen showed water mist.

After using the ProTemp S1, the water droplets inside are most likely caused by condensation.

The main unit has an IP54 waterproof rating, which means it is protected against dust and light splashes of water, but it is not fully waterproof. During cooking, the high temperature and humidity inside the grill cause moisture to enter through small gaps. When the unit cools down quickly to room temperature, the moisture condenses into water droplets inside.

How to handle it:

  • Remove the main unit and place it in a warm, dry, well-ventilated area. Let it dry naturally.
  • Wait until it is completely dry before using or charging it again.

To prevent this in the future, remove the main unit from the grill after cooking and store it indoors. Avoid leaving it in the grill while it cools down rapidly.

If the problem happens repeatedly or the device stops working after drying, please contact ChefsTemp Customer Support at [email protected] for assistance.