FAQs
If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].
No—accounts for our official website (ChefsTemp.com) and the ChefsTemp app are not automatically connected. To access both platforms, you’ll need to register separately. You may use the same email address for both accounts.
Please select the code that best suits your order, as only one discount code may be applied per purchase.
- When the Charger is successfully connected, the red indicator light next to the Type-C socket will light up.
- When the probe is charging, the blue indicator light above the probe will light up. Generally, a probe without power will be fully charged after 10-15 minutes. When the probe is fully charged, the blue indicator light will turn off.
- If there is a short circuit in the charging case, charging will immediately stop, and all four blue indicator lights will flash. Please reconnect the charging cable and reinsert the probe to resume charging.
No need if your grill has an analog thermometer—just replace it. If there’s no hole (like on some offset smokers), you can drill one. Just skip drilling on ceramic grills.
The ProTemp Plus Series is built for reliable outdoor performance, featuring a durable stand with IP55 water resistance and a fully waterproof probe rated IP68. It performs well even in rainy conditions—ideal for extended BBQ sessions, rain or shine. However, for the best results and long-term durability, we recommend avoiding direct exposure to heavy rain during outdoor use. A covered cooking area or light shielding can help protect the device while maintaining accurate readings.
Breezo Fan is not waterproof. Please ensure it stays dry at all times. Water exposure may cause malfunction or permanent damage, so handle with care around liquids.
Please note that the port on the left is for charging the Stand, while the port on the right allows the Stand to charge other devices. The ProTemp Plus Series does not support charging Apple phones. And the charging port only supports Type-C cables.
- App Permissions: Make sure the ChefsTemp app has all required permissions—especially location access—enabled on your device. For iOS, please enable “Allow connecting to your nearby devices” in your settings.
- Bluetooth and Wi-Fi Settings: Turn on Bluetooth on your device and ensure the connected Wi-Fi on your phone is on a 2.4GHz network. If your router is an automatic dual-band (or only has the 5GHz Wi‑Fi), simply separate the 2.4GHz and 5GHz bands (or create a guest 2.4GHz Wi‑Fi network) in the router app.
- Password and SSID: Use the orange magnifying glass to auto-detect the SSID, and double-check that the Wi-Fi password is entered correctly, as spell-check may alter it.
- Router Settings: Disable fast roaming (e.g., 802.11r) on your router, as it may prevent the thermometer from connecting.
- Reconnection: After making sure the above settings are correct, delete all your current connections on the app, exit and reopen the app, shut off the Stand to restart it, and connect the thermometer from the beginning.
Please note that the port on the left is for charging the stand, while the port on the right allows the stand to charge other devices.
We recommend that you use any 5V2A DC charging block to charge the Stand, and be careful not to let the charging port get wet. You can watch this video: Safely Charge Your ProTemp Plus Series.
When charging the Stand, the white battery icon on the Stand screen will have a charging animation. After being fully charged, the icon will flash. At this time, remove the charging cable, and the fully-charged battery icon should be solid.
If you encounter problems with charging your Stand, please take a video of the charging process and send it to [email protected], and we will analyze and solve it for you.
To ensure accurate ambient temperature readings, when inserting the probe into the meat, ensure that it’s inserted past the safety notch on the probe. Make sure the ceramic handle of the probe is at least 1cm away from the meat or grill racks. Placing it too close can cause the meat to absorb heat from around the probe, leading to lower temperature readings. How to Use the ProTemp 2 Plus Probe Correctly for Accurate Readings
The ambient temperature readout on our wireless probe can be influenced by various factors, like the coldness of the meat or moisture levels. Unlike wired probes, the wireless sensor needs time to adjust and provide readings, and different locations can yield different temperatures due to this sensitivity.
Please be careful not to let the probe directly contact high-temperature objects, such as flames and furnaces. Exceeding the maximum reading range may cause damage to the probe, resulting in further inaccurate readings.
