FAQs

If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].

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Order: Does the ProTemp S1 include the temperature fan or wireless probe?

No. The ProTemp S1 does not include the Wireless Probe or Breezo Fan, so you need to buy them separately at your own discretion.

ChefsTemp Customer Support
  • If you have any questions or concerns, please feel free to call us at +1 (559) 563-8838, Monday to Friday, 8:00 AM–5:00 PM (PST/PDT).
  • You can also reach our Customer Support Team at [email protected]—an agent will respond within 24 hours. Please note that replies may take slightly longer on weekends or holidays.
We’re here to support you through every cook, every season, and every kitchen adventure. Join our Facebook community to connect with other users, share tips, and see how everyone is enjoying their ChefsTemp gear. https://www.facebook.com/groups/chefstempofficial
Breezo Fan: App keeps showing it is disconnected, or my fan is suddenly unresponsive during a cook.
1. Please follow these steps below to check first: 2. Turn off the fan switch on the App, then connect the Breezo to the charging cable to power it on, press the button on the Breezo to turn on the fan, and then press it twice to turn off the fan. If the Breezo can be controlled by pressing the button, this indicates that the Breezo can be powered on.3. Turn on the fan switch on the App to check if the Breezo can be turned on.Manually Pair: If the Breezo still cannot be controlled through the App, this indicates that the Breezo may not be connected to the S1, and you need to manually pair them:
  • Connect the Breezo to the charging cable to power it on, and press and hold the button on the Breezo for 4 seconds until the Breezo rotates slightly. It indicates that the Breezo has been reset and paired with S1.
  • Press the button on Breezo twice to stop the Breezo, and then use the fan switch on the App to control the Breezo.
If the above steps still cannot solve the problem, please let us know the details and take a video of connecting and opening Breezo, and we will analyze and solve it for you.
Breezo Fan: My fan does not stop after reaching the target temperature.

Please confirm that the firmware of your S1 and Breezo Fan has been upgraded to the latest version. Ensure that the app is also the latest version. After completing the firmware update, it is recommended to delete all devices and reconnect to check for any issues. How to Update Firmware on ProTemp S1 & Breezo Fan | Step-by-Step Guide

❤️For best results, we recommend keeping the top vent nearly closed and allowing the Breezo fan to add the necessary air to maintain your desired temperature. Opening the top vent too much can lead to overshooting your target temperature, especially at lower temperatures used for smoking. For higher-temperature grilling, such as searing, you may open the vent slightly more to accommodate the increased airflow needs. These settings work well across various grill sizes.

Please see our video instructions on:
1. How to Master Temperature Control on Big Green Egg or Kamado Joe with ProTemp S1 & Breezo
2. Adjusting Exhaust Vent & Damper for Perfect Grill Temps | ProTemp S1 & Breezo

Breezo Fan: My fan is unable to perform firmware updates, or fails to upgrade the firmware.
To ensure a successful firmware update for your Breezo V2 fan, please follow the steps outlined in this video: Firmware Update Guide. Please also make sure your app is updated to the latest version.Here’s a step-by-step checklist that may help:
  1. Use the original charger to power the fan.
  2. Turn on and run the fan.
  3. Open the app and go to the firmware update section. If an update is available, proceed with the upgrade.
  4. After the update completes, fully close the app and reopen it.
  5. Return to the firmware page to confirm the update was successful.
If it still shows the old version, try logging out of your app account and logging back in before retrying the update. Could you also confirm whether you’re able to control the fan via the mobile app? If yes, please try the firmware update again after confirming connectivity.If the issue persists:
  • Try resetting the S1 unit.
  • Disconnect and reconnect the S1 unit.
 Important: If your Breezo was purchased before April 8 (2025), it is a V1 model, which does not support firmware updates. You can continue using it normally without updating.Let me know how it goes or if you’d like help walking through any of the steps—I’m here for you!
ChefsTemp app: Didn’t receive the verification code.

Just a quick note: the “60 seconds” refers to how long it takes to receive the code, but each code remains valid for 10 minutes. If you click “Send Code” multiple times within a short period, it may cause older and newer codes to mix up, making it harder to enter the correct one.

We recommend waiting for the code and using it promptly without requesting another too quickly. Please also check your spam or junk folder, as sometimes the email containing the code can be incorrectly flagged. If you still encounter the problem, please provide us with the email address you registered with the ChefsTemp app.

Breezo Fan: My fan does not respond when pressing the Power Button, or cannot be turned on.

If the fan button does not respond, please confirm you are using the included power adapter and cable. For power banks, please use Type-C to Type-C, and avoid fast-charging adapters or those exceeding 20W. If it still fails, please shoot a short video of the issue and reach our support team, [email protected].

Probe: It cannot be charged on Plus Series Stand.
When charging your probe on the ProTemp Plus Stand, the colored battery icon on the screen will display an animation. Once fully charged, the icon will show as full and flash, indicating the probe is ready for at least 30 hours of use. If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections>>My Paired Probes>>Tap it to check its battery.If the probe isn’t charging properly, please try the following:
  1. Clean the remaining grease on the probe before charging.
  2. Adjust the metal plate in the Stand’s charging slot to ensure proper contact with the probe: Fix Your Plus Charging Stand: Solve Loose Contact Issues Fast!
  3. Restart the stand, then place the probe in another slot to charge it. (Both the front and back slots can be used to charge the probe.)
If the issue persists, please try these steps:
  • Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry.
  • Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.
Probe: It cannot be charged on the 4-in-1 Charger.
To verify if your probe is charging correctly on the 4-in-1 Charger, please check the following:
  1. Charging Indicator: A blue light will appear at the corresponding charger slot when the probe is charging. The light will turn off once the probe is fully charged, indicating it’s ready for at least 30 hours of use.
  2. Probe Orientation: Ensure the probe is inserted correctly, with its tail making full contact with the metal plate in the charger’s slot. Place the probe in another slot to charge it.
If you are not sure if the probe has been fully charged or if it is unable to be charged, please go to My Connections>>My Paired Probes>>Tap it to check its battery. If the issue persists, please try these steps:
  • Download the LightBlue app and check if “Probe” appears in the device list. Each charged probe should display as a separate entry.
  • Record a short video showing the probe charging and send it to [email protected]. We’ll review it promptly and resolve the issue.
Probe: It cannot added to ProTemp Plus Series, or ProTemp S1.
Please note that the 4‑in‑1 Probe Charger is designed solely for charging multiple wireless probes at the same time—up to four. The wireless probes cannot connect directly to the app; they must be paired with our smart thermometers, such as the ProTemp S1 or the ProTemp Plus Series. You can watch the probe tutorial here: How to Add a Wireless Probe to ProTemp S1 & Charge It with the 4-in-1 Charger.If your probe cannot be added via the app, please check the following steps:
  • Ensure your thermometer is turned on, and place it close to the probe so it can receive and transmit the signal properly.
  • Before adding a probe, also ensure your thermometer is connected to Wi‑Fi through the app. The Wi‑Fi icon on the display should be solid (not flashing).
  • Confirm that your probe is fully charged. When connecting, remove it from the ProTemp Plus Stand or 4‑in‑1 Charger, as Bluetooth cannot be detected while the probe is charging in the slot.
  • Please note that each probe can only be connected to one thermometer at a time (either ProTemp S1 or ProTemp 2 Plus).
If you are unsure about the probe’s pairing status, please delete all connections in the app, exit and restart your app, reconnect your thermometer, and then re‑add the probe.