FAQs

If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].

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Do infrared thermometers work on stainless steel?

Infrared thermometers are not recommended for use in measuring shiny or polished metal surfaces (stainless steel, aluminum, etc.).

Does the laser work through an oven glass door? Can I check readings without opening the oven door? (Finaltouch IR)

This infrared thermometer cannot penetrate the glass to measure the internal temperature. It can only measure the surface temperature of the glass.

Why does my Finaltouch IR thermometer scan frozen foods as a high temperature?

Your thermometer may not be working correctly. Please check the instruction manual to confirm you are using the product correctly. If you are, please contact us.

Are infrared thermometers accurate for grilling?

Our infrared thermometer can tell you the surface temperature of your food, or the surface temperature of your coals. To have a better idea of the doneness, use the probe.

Do infrared thermometers work for meat?

With meat, the most important thing is the interior temperature, which you can’t get with an IR thermometer. IR thermometers are great for getting the temperatures of cooking surfaces such as a pan or grill, but they don’t let you probe into an item.
As an infrared thermometer, Finaltouch IR has a probe which can be used to measure meat temperature.

2nd-Gen Probe: Can I charge my 2nd-Gen New Probe on the 4-in-1 Charger?

Yes. This 2nd-Gen Probe can be connected to ProTemp S1 and ProTemp 2 Plus, and can also be charged via the ChefsTemp 4-in-1 Charger.
Note: It is not recommended to use it for Original ProTemp Plus, as it may not be compatible. Please do not purchase this product without ProTemp S1 or ProTemp 2 Plus!

Breezo Fan: Can the fan be installed on my cooking device?
The Breezo Fan is designed for precise temperature control in charcoal grills, smokers, and cookers, automating airflow to maintain your desired cooking temperature. It is not necessary for pellet or gas grills, as it is specifically tailored for charcoal-based systems. The Breezo Fan is highly versatile and compatible with most charcoal grills and smokers. Below is a list of common models and installation methods:1. Models with Included Mounting Plates: For these models, the Breezo Fan can be installed directly using the two Kamado-style mounting plates included in the package. Simply replace the existing vent system by positioning the Breezo Fan over the vent and sealing any gaps with the provided high-temperature flue tape.Including: Kamado Joe Classic II, Kamado Big Joe III, Primo XL 400 Grill, Primo Oval Large, Primo Smoker, Pit Barrel Cooker, Pit Boss Kamado, Pit Boss Ceramic Kamado, Cypress Ceramic Kamado Bayou Classic Grill, Big Green Egg, Vision Grills Series Classic, Broil King Keg 2000, Char-Griller AKORN Jr. Kamado Charcoal Grill2. Models with Direct Fit: For these models, the Breezo Fan can be inserted directly into the existing vent opening, and any additional vent holes should be sealed with high-temperature flue tape (included).Including: Weber Summit Kamado, Weber Smokey Mountain, Backwoods Chubby 34003. Smokers with Round Vent Holes: For these models, simply insert the Breezo Fan into one of the round vent holes and cover any remaining holes with the included high-temperature flue tape.Including: Komodo Kamado, Char-Griller Offset Smoker, Broil King Keg 50004. Other Solutions:
  • For grills or smokers without a suitable vent opening, you can drill a 1.25-inch hole to attach the Breezo Fan directly, then seal any gaps with high-temperature flue tape.
  • For large offset smokers, consider cutting a stainless steel plate to fit your smoker’s opening, then drill a 1.25-inch hole to attach the Breezo Fan.
  • For Weber Kettle grills, a 1.25-inch hole must be drilled for installation. You can refer to our instructional video for guidance: https://www.youtube.com/watch?v=s_JR379c4-c&t.
5. Additional Mounting Kit Requirements: In most cases, the included Kamado-style mounting plates and high-temperature flue tape are sufficient for installation. If your device is listed above under direct-fit or Kamado mounting plate-compatible models, no additional mounting kit is necessary. However, for specific setups, an optional Breezo Fan Mounting Kit may be required.
  • 1.18″ Universal Mounting Kit: Fits factory-installed ports measuring 1.18″ (30 mm) dia.
  • 3/4″ Threaded Breezo Fan Mounting Kit: Designed to screw into a 3/4″ ball valve
  • 1.5″ Threaded Breezo Fan Mounting Kit: Designed to screw into a 1.5″ ball valve (Suitable for OCGF Smoker)
  • 2″ Threaded Breezo Fan Mounting Kit: Designed to screw into a 2″ ball valve
If the listed answers haven’t addressed your concerns, please join our Facebook community group and post your questions there—we’re confident they’ll be addressed quickly! https://www.facebook.com/groups/chefstempofficial
S1: Can I buy one S1 and an additional Base unit to use the Main display unit with both?

Good question! This is one of ProTemp S1’s standout features! You can pair a single Main Display Unit with multiple Base Units. This is especially useful for large grills or multi-zone setups, allowing you to mount Base Units in different locations while saving on additional display costs.

S1: Can I buy several ProTemp S1 units and monitor them with the same app?

Yes, you can monitor up to 3 ProTemp S1 units within one app. With just a simple swipe on the screen, you can easily switch between different devices.

S1: Can I use the ProTemp S1 on a gas pig cooker for better accuracy?

Yes, sure. You can use the ProTemp S1 on a gas cooker or grill.