FAQs
If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].
Plus Series: The Stand button does not respond, or it cannot be turned on.
1. Inspect the Buttons: Check whether any buttons are stuck or unresponsive. Gently press both sides to compare the tactile feedback—if one side feels different or doesn’t respond properly, the button may be damaged.
2. Power and Restart: If the buttons appear to be functioning normally, connect the stand to a charger and allow it to charge briefly. Then, try restarting the device.
3. Left Button Functionality: Please note that the left button supports different functions based on press duration: Press and hold for 2–3 seconds to turn the device on; Press and hold for 4–5 seconds to turn it off.
Breezo Fan: Is there a temp range to use Breezo Fan?
Please note that the fan itself is designed to withstand temperatures of up to 302°F (150°C). For safe and reliable operation, we recommend keeping the fan within this range during use. Alternatively, you may use a compatible Breezo mounting kit to position the fan at a safe distance from the grill.
Probe: Can I use the probe in my oven?
Yes, the probe is safe for use in a conventional oven. However, do not use it in a microwave, pressure cooker, or steam oven.
ChefsTemp app: Are my website order and app accounts linked?
No—accounts for our official website (ChefsTemp.com) and the ChefsTemp app are not automatically connected. To access both platforms, you’ll need to register separately. You may use the same email address for both accounts.
Order: Can I use more than one discount code?
Please select the code that best suits your order, as only one discount code may be applied per purchase.
4-in-1 Charger: Is there a power adaptor or cable inluded its package?
Simply connect it to a 5V2A power adapter and a Type-C charging cable (adapter and cable are not included) for effortless charging.
- When the Charger is successfully connected, the red indicator light next to the Type-C socket will light up.
- When the probe is charging, the blue indicator light above the probe will light up. Generally, a probe without power will be fully charged after 10-15 minutes. When the probe is fully charged, the blue indicator light will turn off.
- If there is a short circuit in the charging case, charging will immediately stop, and all four blue indicator lights will flash. Please reconnect the charging cable and reinsert the probe to resume charging.
ProTemp Plus Series: Is it waterproof?
The ProTemp Plus Series is built for reliable outdoor performance, featuring a durable stand with IP55 water resistance and a fully waterproof probe rated IP68. It performs well even in rainy conditions—ideal for extended BBQ sessions, rain or shine. However, for the best results and long-term durability, we recommend avoiding direct exposure to heavy rain during outdoor use. A covered cooking area or light shielding can help protect the device while maintaining accurate readings.
S1: Do I need to drill a hole to install the ProTemp S1?
No need if your grill has an analog thermometer—just replace it. If there’s no hole (like on some offset smokers), you can drill one. Just skip drilling on ceramic grills.
Breezo Fan: Is it waterproof?
Breezo Fan is not waterproof. Please ensure it stays dry at all times. Water exposure may cause malfunction or permanent damage, so handle with care around liquids.
Plus Series: It’s unable to charge other devices.
Please note that the port on the left is for charging the Stand, while the port on the right allows the Stand to charge other devices. The ProTemp Plus Series does not support charging Apple phones. And the charging port only supports Type-C cables.
