FAQs
If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].
S1: Its battery cannot be fully charged, or the battery duration is not long.
When charging your S1, a charging animation will appear on the battery icon. A flashing, fully charged icon indicates the S1 is completely charged.
A fully charged S1 provides at least 40 hours of usage. For optimal charging, use the original charging cable with a power source not exceeding 20W.
If your S1 isn’t fully charging or has a short battery life, try the following:
1. Use a different power supply and charging cable, then recharge the device.
2. Ensure your S1 firmware is updated to the latest version. Watch the firmware update tutorial here: ProTemp S1 Firmware Update
If the problem cannot be solved, please take a video of the charging progress and send it to [email protected], and we will confirm and solve it for you.
Draft FAQ
S1: Its backlight cannot be turned off.
You can reset your S1 by using a needle to press the Reset button next to the charging port. The reset will be complete when the screen briefly lights up. You can watch this video: ProTemp S1 Reset.
We suggest that you use the charging cable in the packaging for charging. Other charging cables may not be compatible, and please note that your charging head power should not exceed 20W. And please use a 5V/2A DC adapter for charging, and do not use an AC adapter. Otherwise, it may cause damage.
If the problem cannot be solved, please shoot a video of the issue and send it to [email protected] for confirmation.
Do infrared thermometers work on stainless steel?
Infrared thermometers are not recommended for use in measuring shiny or polished metal surfaces (stainless steel, aluminum, etc.).
Does the laser work through an oven glass door? Can I check readings without opening the oven door? (Finaltouch IR)
This infrared thermometer cannot penetrate the glass to measure the internal temperature. It can only measure the surface temperature of the glass.
Why does my Finaltouch IR thermometer scan frozen foods as a high temperature?
Your thermometer may not be working correctly. Please check the instruction manual to confirm you are using the product correctly. If you are, please contact us.
Are infrared thermometers accurate for grilling?
Our infrared thermometer can tell you the surface temperature of your food, or the surface temperature of your coals. To have a better idea of the doneness, use the probe.
Do infrared thermometers work for meat?
With meat, the most important thing is the interior temperature, which you can’t get with an IR thermometer. IR thermometers are great for getting the temperatures of cooking surfaces such as a pan or grill, but they don’t let you probe into an item.
As an infrared thermometer, Finaltouch IR has a probe which can be used to measure meat temperature.
2nd-Gen Probe: Can I charge my 2nd-Gen New Probe on the 4-in-1 Charger?
Yes. This 2nd-Gen Probe can be connected to ProTemp S1 and ProTemp 2 Plus, and can also be charged via the ChefsTemp 4-in-1 Charger.
Note: It is not recommended to use it for Original ProTemp Plus, as it may not be compatible. Please do not purchase this product without ProTemp S1 or ProTemp 2 Plus!
Breezo Fan: Can the fan be installed on my cooking device?
The Breezo Fan is designed for precise temperature control in charcoal grills, smokers, and cookers, automating airflow to maintain your desired cooking temperature. It is not necessary for pellet or gas grills, as it is specifically tailored for charcoal-based systems. The Breezo Fan is highly versatile and compatible with most charcoal grills and smokers. Below is a list of common models and installation methods:
1. Models with Included Mounting Plates: For these models, the Breezo Fan can be installed directly using the two Kamado-style mounting plates included in the package. Simply replace the existing vent system by positioning the Breezo Fan over the vent and sealing any gaps with the provided high-temperature flue tape.
Including: Kamado Joe Classic II, Kamado Big Joe III, Primo XL 400 Grill, Primo Oval Large, Primo Smoker, Pit Barrel Cooker, Pit Boss Kamado, Pit Boss Ceramic Kamado, Cypress Ceramic Kamado Bayou Classic Grill, Big Green Egg, Vision Grills Series Classic, Broil King Keg 2000, Char-Griller AKORN Jr. Kamado Charcoal Grill
2. Models with Direct Fit: For these models, the Breezo Fan can be inserted directly into the existing vent opening, and any additional vent holes should be sealed with high-temperature flue tape (included).
Including: Weber Summit Kamado, Weber Smokey Mountain, Backwoods Chubby 3400
3. Smokers with Round Vent Holes: For these models, simply insert the Breezo Fan into one of the round vent holes and cover any remaining holes with the included high-temperature flue tape.
Including: Komodo Kamado, Char-Griller Offset Smoker, Broil King Keg 5000
4. Other Solutions:
- For grills or smokers without a suitable vent opening, you can drill a 1.25-inch hole to attach the Breezo Fan directly, then seal any gaps with high-temperature flue tape.
- For large offset smokers, consider cutting a stainless steel plate to fit your smoker’s opening, then drill a 1.25-inch hole to attach the Breezo Fan.
- For Weber Kettle grills, a 1.25-inch hole must be drilled for installation. You can refer to our instructional video for guidance: https://www.youtube.com/watch?v=s_JR379c4-c&t.
- 1.18″ Universal Mounting Kit: Fits factory-installed ports measuring 1.18″ (30 mm) dia.
- 3/4″ Threaded Breezo Fan Mounting Kit: Designed to screw into a 3/4″ ball valve
- 1.5″ Threaded Breezo Fan Mounting Kit: Designed to screw into a 1.5″ ball valve (Suitable for OCGF Smoker)
- 2″ Threaded Breezo Fan Mounting Kit: Designed to screw into a 2″ ball valve
