FAQs
If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at [email protected].
My router is quite far from ProTemp S1 and the Wi-Fi connection is unstable. How can I fix it?
If your router is far from ProTemp S1, you can install a Wi-Fi extender (such as TP Link Omada EAP610 Outdoor) to ensure that S1 can receive Wi-Fi signals.
S1: Why is there condensation or water mist inside my ProTemp S1 display?
Water mist or droplets inside the ProTemp S1 display may result from condensation during changes in temperature and humidity. The Main Unit is rated IP54 for dust and splash resistance; it is not fully waterproof. A silicone protective cover provides additional protection but does not make the Main Unit fully waterproof or guarantee that condensation cannot occur.
If you notice moisture inside the display:
1. Stop using and charging the Main Unit.
2. Remove it from the grill and place it in a warm, dry, well-ventilated area to dry naturally.
3. Wait until it is completely dry before using or charging it again.
After cooking, remove the Main Unit and store it indoors rather than leaving it on the grill as the grill cools. Always remove the Main Unit from its Base before charging, and do not charge it on hot cooking equipment.
If the moisture persists, returns repeatedly, or the device does not work after drying, contact [email protected]. Include your order number, purchase date, photos or a short video, and whether the protective cover was installed when the issue occurred.
